IT Technician/Helpdesk Specialist

**IT Technician/Helpdesk Specialist****Description****Akima Global Technology (AGT)** is a technology solutions, program management and support company that collaborates with technology partners and the Federal Government to deliver IT, management, staffing, recruiting, contracting and logistics services. AGT utilizes an innovative approach that ensures faster time-to-benefit and maximizes clients' return on investment. Our personnel enjoy competitive benefits packages and challenging roles in work environments committed to innovation, diversity and opportunity for career growth. As an Alaska Native Corporation (ANC), 100% of our companys profits go back to our 14,300 Iupiat shareholders that have resided near and above the Arctic Circle for more than 10,000 years. Our business helps support their way of life and contributes to the survival of a culture that has thrived in a challenging environment.**Responsibilities:**The IT Technician/Help Desk Specialist will provide resolution of user IT trouble issues. The specialist will assist and lead in the STIG, deployment, and employee assistance of provisioned assets to include laptops, tablets, hybrids, etc. The candidate will support specification gathering, software loading, and onboarding/offboarding of employee assets. The individual will be responsible for the deployment of IT equipment, configuring and troubleshooting configurations associated with peripheral devices, and assist with updating, patching, and software installation.**Qualifications****Minimum Qualifications:**+ Four years of help desk/user support experience+ A strong background in PC troubleshooting, PC assembly, operating system and application software installation+ An Associate's Degree in Computer Science, Information Systems, Engineering, or related IT field (specialized help desk experience of four (4) years may be considered as equivalent qualification in lieu of an Associates degree)+ A certification and Network certification or higher level certification (CISSP, CCNA, etc.)+ Must have demonstrated good customer service and communication skills+ Ability to obtain and maintain a Public Trust clearance**Desired Qualifications:**+ Prior ServiceNow experience+ ITIL certification+ Vendor training/certifications in Microsoft or network technologiesThe duties and responsibilities listed in this job description generally cover the nature and level of work being performed by individuals assigned to this position. This is not intended to be a complete list of all duties, responsibilities, and skills required. Subject to the terms of an applicable collective bargaining agreement, the company management reserves the right to modify, add, or remove duties and to assign other duties as may be necessary. We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted._We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law._We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at job-assist@akima.com or [Register to View] . Reasonable accommodation requests are considered on a case-by-case basis.The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance to apply to an open position using our website.Please do not use the dedicated email or phone number above to inquire on the status of your job application._In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application._**Job:** Information Technology**Primary Location:** US-KS-Lenexa**Shift:** Day Job**Req ID:** AGT00145