Job Details
Property Claim Specialist - (CSC O'Fallon / Phoenix)
- Analyzing coverage to identify coverage available for the loss
- A minimum of 5 years property claims adjusting experience
- Good understanding of Personal Lines and Commercial Coverages and the ability to interpret and make timely coverage decisions
- Reviewing client information on the customer to be informed as to what policies/coverages/services the customer has with Chubb
- Ability to review Xactimate estimates and modify estimates when needed
- Maximizing Immediate Solutions and set up for convenience of the customer
- Contents: Fine Arts, Collections, etc.
- Mitigation and Restoration Services
- Recognizing and recommending other services Identity Theft, Crisis Management, etc.
- Contacting the customer within 6 hour for losses reported during normal business hours
- Ability to handle Property losses up to $25k for Structure and $500k and over for Collections, Contents etc.
- Working with the business leaders to maximum the customer experience: Underwriting, Sales, Claims Business Relationship Consultants, etc.
- Contacting the customer at resolution to discuss the level of customer satisfaction and check for unresolved issues
- Follow up on the progress of repairs until restoration is complete and the customer is satisfied, even after payment is issued, at least every 30 days