CS&AD Specialist Master

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.

Work you'll do

As a Design Strategist in our practice you will:

• Create design-led approaches to complex problems involving people, processes and systems
• Oversee the coordination of a multi-disciplinary team of researchers, designers, technologists and business experts in a way that leads to bold ideas and mission effectiveness as well as operational efficiency
• Design, plan and execute user research
• Collaborate with designers, strategists and technologists to turn insights from research into solutions to business and social challenges
• Synthesize and communicate research insights and findings in compelling and immersive ways, using a variety of mediums
• Craft compelling stories and visual models to communicate discoveries
• Support and lead client-facing conversations that may challenge established perspectives on processes, systems and customers
• Interpret client input and adjusting communication and narrative accordingly
• Lead the synthesis of multiple work streams into a coherent and powerful narrative about the future, often within a digital context
• Direct and produce tangible outputs at different stages of the design process, including personas, journey maps and service blueprints
• Work side-by-side with account leaders to set project direction and to identify new business opportunities direction and to identify new business opportunities

• Bachelors or Master's degree in a relevant field (business, design, consulting, strategy) with a minimum of 5 years work experience
• 4 or more years of experience in human centered design, service design, design research, business design, or customer experience projects
• 2+ years of Management Experience
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
• Ability to obtain and maintain a security clearance as needed
• Travel up to 50%

• Previous Government Public Sector experience
• Experience in a traditional design discipline (Architecture, Industrial Design, Graphic Design, Interaction Design)