Account Specialist

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Learn more about our award-winning organization by visiting stryker.com

Who we want

• Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.
• Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
• Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

What you'll do -

• Communicate with internal and external customers to ensure all of their needs are understood and addressed.
• Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing.
• Prepare product or service reports by collecting and analyzing customer information.
• Coordinate sequence and release of back orders according to stock availability.
• Maintain customer pricing in ERP system, including entering contracts as required.
• Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes.

What you'll need -

• High School diploma or equivalent required; prefer Associates Degree or equivalent work experience
• 2+ years of customer or account management experience
• Thorough understanding of business and medical terminology preferred
• Demonstrated computer skills (e.g. ERP systems, Outlook, Access, Excel and Word.)
• Demonstrated time management and multitasking skills in order to handle multiple tasks and customers at once
• Prefer demonstrated knowledge of the medical implant industry and hospital customer base

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program.