Clinical Specialist, Spine Enabling Technologies (Austin, TX) (R453486)
Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Learn more about our award-winning organization by visiting stryker.com
Who We Want
What You Will Do
This is a field based (hospital) role in Austin, TX. The Clinical Specialist will provide clinical product support for Stryker Spine's Enabling Technologies products to all end users and provide on-site guidance and assistance during surgical procedures. The Clinical Specialist will
Provide surgeons and operating room staff with Clinical/Technical support in the operation of the company's navigation technologies, associated equipment and instruments to ensure procedural efficiency.
Provide training, ongoing in-services, and customer education to assigned account(s).
Work within accounts to maximize the use of the Enabling Technologies and Spine product line, by ensuring customer confidence in our technology through consistent procedural performance.
Develop, implement and enhance all resources necessary to properly service our customers and technology.
Collaborate with cross-divisional sales partners to assist with inventory management
Use proprietary software to prepare pre-operative scans for use in conjunction with the company's navigation system, assists surgeon in preoperative planning and intra-operative guidance.
Provide prompt and accurate complaint reports per the requirements of Stryker Enabling Technologies quality system.
Solve product problems for customers in an expeditious manner.
Provide communication around product performance.
Obtain purchase orders for products consumed during surgical procedures and maintains and tracks case coverage purchase orders for services provided.
Partner with other cross functional teams in selling the clinical benefits of the company’s products, drive continuous account growth and case volume.
Identifies and executes opportunities to participate in cross-divisional labs for product education
Possible off-hours, weekends, and holidays to support business needs
What You Will Need
Excellent problem solving, interpersonal and organizational skills
Ability to travel 30% annually both on short notice and scheduled
Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force constantly to move objects
Must be able to review printed materials
Must be able to communicate effectively with large groups of people
Must be able to use common office equipment and software application (e.g. PC, word, excel, scanning, etc.)
Must be able to routinely make decisions which may affect immediate customer service-related operations and have a divisional effect
Must be able to quickly resolve complex challenges that occur in a dynamic environment
What We Offer
A winning team driven to achieve our mission and deliver remarkable results
Coworkers committed to achieving more and winning the right way
Quality products that improve the lives of customers and patients
Ability to discover your strengths, follow your passion and own your own career
Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program.