Senior Field Operations Specialist

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named the #5 World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Learn more about our award-winning organization by visiting stryker.com

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

As part of our Sports Medicine Field Operations Team, this person will play a key role in managing the inventory that drives our business forward. As one of the fastest growing businesses at Stryker, the inventory we supply to our sales team is a crucial part of our operational process. This person will Manage replenishment orders as well as returns for our sales team and coordinate the shipping of product out to the field. Overseeing a high volume of orders with accuracy, while providing great customer service to our sales representatives is crucial to the success of this role! We’re looking for someone who has a drive to execute with detail and efficiency, while building relationships and providing great service!

Essential Functions:

• Enter all Sales Rep replenishment orders into Oracle.
• Perform preliminary analysis on replenishment orders against regional budgets and existing stock levels
• Determine how to source replenishment orders based on shelf life and available supply
• Book, monitor, and recoup trial library equipment
• Process Material Transactions requests between sub-inventories within Oracle
• Identify problems pertaining to products & process flow, respond with a customer service orientation and escalate problems as required.
• Identify and recommend opportunities for continuous improvement work as programs continue to grow in Field Operations
• Communicate with accuracy, timeliness and a customer service orientation
• Provide support to new and/or less experienced Field Operations Specialists

Qualifications:

• 5 years related experience.
• High school diploma required, college degree preferred.
• Sedentary work: exerting up to 10 pounds of force occasionally and/or a minimal amount of force frequently or constantly to lift, carry, etc.
• Effective working with attention to detail and minimal supervision
• Continuous improvement mindset.
• Effective interpersonal and communication skills

Our benefits

Our total rewards offering varies by country but often includes bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/