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Job Details


Device Management Specialist – Milwaukee, WI/Northern IL (R453935)

Equipment/Technology Specialist

Equipment and Facilities Specialist



Wisconsin, United States

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that's exactly what you'll do! Here, you’ll be a part of a dynamic and supportive team that helps solve problems and provides solutions to our customers in their time of need. Stryker is consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program!


  • Provides clinical support by managing all relevant Stryker Communications equipment across multiple facilities within a health system.
  • Provides OR Support for Studio 3 and DataMediatOR.
  • Coordinates and assists IT and OR management for future Studio 3 and DataMediatOR implementation and go-live.
  • Communicate and implement training/education plans with existing customers.
  • Assist with opening and closing of troubleshooting tickets.
  • Act as a liaison for other end users, IT and Stryker.
  • Attend weekly calls and assist the project manager.
  • Anticipates related device and support needs of the hospital facility.
  • Is responsible for trouble-shooting and maintaining Stryker equipment and related devices.
  • Works with surgeons, O.R. personnel, biomedical, IT and all other related personnel.
  • Provide physicians and OR personnel with education on new and current products.
  • Must be able to accurately and honestly record and report data metrics related to all specific job functions on a monthly basis.
  • Responsible for maintaining up-to-date account information to ensure continuous high levels of service at the account.
  • Analyze and resolve both routine and non-routine product issues expediently using independent judgment.
  • The ability to provide on-call services, as required, by the medical facility within designated territory.
  • Adheres to all Stryker and medical facility policies, standards and procedures.


  • Bachelors Degree, Associates Degree or equivalent certifications preferred.
  • Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques preferred.
  • Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
  • Ability to remain standing and/or walking for an extended period of time.
  • Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential.
  • Excellent time management skills with ability to use independent judgment and critical thinking effectively.
  • Must be able to explain and generate detailed guidelines and procedures.
  • Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
  • Adhere to (HIPAA) and other related patient confidentiality policies and procedures.
  • Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
  • Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
  • Must have basic knowledge of video signal forms, ex. DVI, SVID, SDI, VGA, Fiber, etc.
  • Excellent analytical skills.
  • Excellent interpersonal skills.
  • Excellent equipment problem-solving skills.
  • Overnight travel required: 10%

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