Salesforce Specialist Leader

Salesforce Functional Specialist Leader

Deloitte Consulting LLP's Government & Public Services (GPS) Digital Customer team is creating a new model for a new age: we're a creative agency and a consultancy. Understanding the digital space and preparing for what's next is at our core. Data is our heart, Agile is our passion, and user experience is our soul. We help government deliver next-generation citizen experiences, reshape how work gets done, and rewire the way government intersects with technology. That's the power of driving disruption. That's Digital Government

Work you'll do

As a Salesforce Manager in the Technology group you will:

• Support Implementation and Operations Management best practices
• Lead and support tasks and portions of the project scope on engagements related but not limited to Systems Implementation, Operations & Maintenance and Helpdesk Operations
• P erform analysis and diagnosis of client issues
• Demonstrate a foundational understanding of the client environment and overall project scope
• Identify and solve problems using analysis, experience, and judgment
• Independently perform tasks with some guidance to execute a portion of the project scope
• Documentation is necessary and should be well aware of contributing to user stories, test scripts, training materials

The Role

A Salesforce functional Manager will be responsible for supporting functional implementation needs throughout the life cycle of the project. Individual will be responsible for participating in stakeholder workshops, creation of user stories, product backlog grooming, user personas, implementation plan and other documentation.

Other skills/duties:

Required:

• Bachelor's Degree
• Typically has 4 or more years of consulting and/or industry experience

• Experience and/or interest in technology, and system development and deployment
• Prior experience in a fast-paced, client-facing environment
• Ability to create and groom user stories in JIRA
• Perform functional unit testing and conduct user acceptance testing
• Translate user stories to the technical team and get clarifications from the business
• High Level of Proficiency with MS Excel, PPT, Visio
• Strong-minded, ability to work independently and collaboratively in dynamic team environment

• Ability to work independently under general guidance
• Experience working in teams and in a team environment that is process-oriented and deadline-driven
• Professional oral and written communication skills
• Relevant software or application skills to complete job successfully
• Knowledge and experience with Salesforce functional testing, Salesforce Dashboards, Systems Documentation and creating user stories

Preferred:

• Prior professional services or federal consulting experience
• Salesforces Certifications
• Salesforce Development

How you'll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

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