Job Details
Stryker
OnSite Specialist - Grand Rapids, MI
About Stryker
Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.
We are proud to be named the #5 World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Learn more about our award-winning organization by visiting stryker.com
Why customer service at Stryker?
Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country)
Detail-oriented process improver. Critical thinker who naturally sees opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.
Data translator. Highly effective communicator who can transform data findings into recommendations to compose reports and executive level presentations.
Strategic thinker. Enjoys analyzing data or trends for the purposes of planning, forecasting, advising, budgeting, reporting, or sales opportunities.
Collaborative partner. Builds and leverages cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.
Analytical problem solver. Goes beyond short-term resolution by identifying root causes, evaluating optimal solutions, and recommending comprehensive upgrades to prevent future issues.
Goal-oriented developer. Keeps the customer and standards squarely in focus. Delivers safe and robust solutions.
Servant spirit. Customer satisfaction always priority #1. Professionalism maintained at all times—even in the most stressful situations.
ESSENTIAL FUNCTIONS
Manage and care for Customer’s equipment within the Sterile Processing Department (SPD)
Anticipate and deliver on surgeon and staff needs, supporting the OR and various clinics
Perform the cleaning, maintenance, and assembly of reusable surgical instrumentation and equipment.
Ensure surgeon’s equipment is clean, sterile, functioning properly, and ready for the next case.
Perform job functions while adhering to all industry and facility-specific standards and safety protocols.
Understand the unique challenges faced by caregivers to ensure that hospital staff can focus on patient care.
Anticipates related device needs of the O.R. staff and surgeon during surgical procedures.
Is responsible for trouble-shooting and maintaining Stryker equipment and or other related devices.
Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel.
Maintains knowledge base of equipment and disposable products through Stryker education training programs.
Provide physicians and OR personnel with information on new and current products.
QUALIFICATIONS
Bachelor’s Degree preferred.
Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
Ability to remain standing and/or walking for an extended period of time.
Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential.
Excellent time management skills with ability to use independent judgment and critical thinking effectively.
Our benefits
Our total rewards offering varies by country but often includes bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.
Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/