OnSite Specialist Trainer (HTC Trainer) - Houston, TX

COVID-19 vaccination requirements

Stryker is driven to work together with our customers to make healthcare better. In order to fulfill our commitment as a federal contractor, while focusing on the health and safety of our employees and those that we serve, Stryker is encouraging US employees as well as all new US employees joining our company to be fully vaccinated against COVID-19. Today or in the future, vaccination may be a requirement based on the essential functions of the specific role or applicable regulations. Please refer to our COVID-19 Vaccination Requirements FAQs page for current vaccination and/or reasonable accommodation requirements and timelines.

Why join Stryker?

We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

The following is not intended to represent an all-inclusive list of job responsibilities, but to outline the ESSENTIAL FUNCTIONS of the position.

General Description:

Execute the instructional components of new hire training for OnSite in a live setting.

Essential Functions:

• Lead day-to-day training and assist with onboarding activities for OnSite new hires
• Maintain relationships with Business Practice Solutions and Field Operations teams
• Support curriculum development and continuous improvement of training delivery and design by shadowing processes and providing insight
• Support documentation of training reports and provide Specialist feedback to OnSite Ops Leadership
• Assist with the creation and delivery of continuing education on multiple products and/or complex situations for all members of OnSite by shadowing processes and providing insight
• Support the guidance and mentorship to all Specialists within OnSite
• Support customer and staff visits to the Houston Training Center
• Support the maintenance and documentation of training records including attendance, Survey Feedback, Grade Point Averages, and Net Promoter Scores
• Maintain overall in-depth knowledge of products and equipment manufactured by Stryker, with strong emphasis on Endoscopy
• Partner with OnSite Specialist Trainers to develop training for products supported by OnSite in the operating room or sterile processing department of customer accounts by shadowing processes and providing insight
• Assist Organizational Enablement team to ensure effectiveness and applicability of course material is maintained
• Ensure Houston Training Center is reorganized after daily use

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com