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Job Details


UnitedHealth Group

Customer Success Executive - Telecommute (106056258)

Executive

Executive Director

Yearly

No

Plymouth, Minnesota, United States

Careers at Solutran, part of the Optum and UnitedHealth Group family of businesses. We create direct spending solutions driven by our extensive financial tech experience to help those we serve be healthier, happier and more productive. Our platform helps members manage their health plans, supplemental benefits and rewards all in one place. You’ll have the opportunity to make it easier for consumers to manage their own health by making healthier products more affordable and their purchases streamlined. If you are a driven individual that thrives in fast-paced environments, values diversity and wants meaningful work that impacts the lives of many, then this is the team for you. Being part of an organization that makes healthier living easier for others leads to your life's best work.(sm)

Combine Fintech and Healthcare, two of the fastest-growing fields on the planet, with a culture of performance, collaboration, and opportunity and this is what you get - leading edge technology that is improving the lives of millions. Here, innovation is not about another gadget; it is about providing advanced, state-of-the-art payment solutions to help those we serve be healthier, happier, and more productive.

Careers at Solutran®, a subsidiary of UnitedHealth Group®, offer a unique and exciting opportunity to create large-impact, market-leading payments, and financial technology innovations, while delivering on the mission of improving the health and wellbeing of tens of millions of Americans.

Our industry-leading S3® payments platform is integrated at 35,000+ retail locations and supports some of the largest benefits and rewards programs in the world by offering value to consumers and directing the spending of funds to approved health-enhancing products and services. This advanced technology has led to Solutran’s rapid ascent to market leadership in healthcare benefits and has broader applicability across numerous other industries.

Working within a FinTech powerhouse, Solutran team members enjoy a culture of performance and collaboration, along with the resources and technology of a Fortune 5 company that comes with being a part of the UnitedHealth Group family of businesses. Our teams work in close partnership with the largest and most forward-thinking companies in America including Aetna, Anthem, CVS, General Mills, Kroger, UnitedHealthcare, Walmart, Walgreens and more. Learn more about our latest innovations at www.solutran.com.

Position Summary:

The Customer Success Executive (CSE) position is a key strategic relationship management resource at Solutran. This role provides the right candidate with the opportunity to drive high-quality service delivery and client satisfaction through proactive service management and rapid customer response.

For an organization supporting the world’s largest healthcare companies, a highly strategic account management process is critical. The Customer Success Executive is the cornerstone of the account team, partnering closely with sales and client services. A successful Customer Success Executive will engage with Solutran clients both proactively and on a scheduled basis. By leveraging different tools and data with customers using our products and services, the CSE will create a long term, trusting and consultative relationship.

The CSE will present solutions through education and offer resources needed to help clients get the most out of their efforts. The incumbent has strong customer management and business consultancy skills and is passionate about proactively engaging with their customers to add value. This role requires a passion for not only understanding their client’s business, but the market they operate in, and customers they serve. Key metrics for this role include client retention, renewal revenue, and client engagement and satisfaction.

Primary Responsibilities:

  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of solutions
  • Comfortable speaking with executive level contacts within clients
  • Familiar and comfortable with interpreting data, producing meaningful metrics, and communicating the “why” behind data
  • Subject matter expert on S3 Platform data and presenting it to clients
  • Create full organizational alignment with clients
  • Monthly and Quarterly Business Reviews
  • Responsible for ongoing revenue retention, organic revenue growth and customer satisfaction
  • Develop client organizational maps and other shared resources for the extended account team
  • Coordinate and lead regular internal account team meetings
  • Engage with new customers during implementation to drive alignment and production success
  • Glean a deep understanding of clients’ industry, issues, and goals
  • Engage with customer executives and other influential stakeholders to identify, define, track, and measure the overall impact of the aligned solutions to an organization
  • Analyze data, anticipate their clients’ problems, and proactively recommend effective solutions
  • Help clients gain highest ROI for Solutran’s solutions
  • Handle contracting strategy for renewals and added services
  • Assist with RFPs for Customer Success content
  • Escalate critical customer issues and ensure escalation ownership with internal resources
  • Other duties as assigned

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor’s degree or equivalent experience
  • Experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention in a similar account management
  • Solid understanding of corporate organizational structures and buying processes
  • Knowledge and proven success in engaging and working with sales teams
  • Proficient in Microsoft office applications
  • Full COVID-19 vaccination is an essential requirement of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance

Preferred Qualifications:

  • Healthcare experience
  • Payments or FinTech experience
  • Proven ability to drive continuous value of solution(s)
  • General curiosity around data, performance, and market insights
  • Impeccable written and verbal communication skills
  • Detail oriented and analytical
  • Strong team player but still a self-starter
  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly
  • Strong interpersonal and presentation skills, including consulting skills
  • Strong problem-solving skills

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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