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Job Details

Bristol Myers Squibb

Executive Director, Head of Major Markets Customer Partnership & Supply Orchestration (CPSO)


Executive Director


Summit, New Jersey, United States

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more:

Position Summary

Lead Customer Partnership & Supply Orchestration (CPSO) team across Japan, Latin, Central, and Northern Europe markets, interfacing with GPS and commercial stakeholders to enable development of robust supply plans integrated with market dynamics, business requirements, and strategy. Play a critical role in supporting business growth and enabling commercial potential by proactively planning Supply Chain in line with forecasted business growth.

Bridge Supply Chain expertise and market knowledge to collaborate with commercial teams in solving business-critical problems and driving key commercial strategic decisions. Build strong relationships and interface effectively with senior leadership across the enterprise in managing complex interdependencies to ensure agility, urgency in supply continuity, mitigation of risks, and development of strategies to serve the market in years ahead. Focus on proactive prevention of issues through effective leadership and oversight of CPSO teams and serve as an escalation point for triage of high value / critical challenges

Key Responsibilities

  • Actively participate in collaborating with commercial teams to drive critical commercial decisions involving Major market supply planning, representing function as an SME

  • Act as single point of contact and partner to Market GMs, Commercial VPs across franchises/TAs

  • Build strong relationships and interface effectively with senior leadership across the enterprise in managing complex interdependencies to ensure agility

  • Execute Regional S&OP meetings and participate in global demand review and Global S&OP supporting the Global Collaboration lead

  • Manage ‘dynamic markets’ (e.g., Tenders)

  • Attend & Co-chair Demand Consensus Meetings, understanding Market input drivers to forecast and challenging as needed

  • Oversee Market demand sensing / shaping and provide dotted line support for Major Markets Demand Planning

  • Align demand consensus, validate demand planning with financial outlook, and ensure adherence to budget; responsible for inventory obsolescence / forecast accuracy, as inventory is centrally-owned

  • Ensure flow of demand signals from market to master data management (MDMs)

  • Serve as an escalation point for teams to flag challenges; effectively manage escalated risks through early communication with leadership and collaboration with both commercial and supply chain teams

  • Attend monthly, weekly, and daily Supply Reviews with Commercial / Finance Team (delivery detail, time of release, DOH) to enable swift action on risks / deviations from plan as they emerge

  • Interact with GDS (secondary logistics) for expediting and delivery timing

  • Interface with Bio & Pharma Planning teams

  • Develop/propose strategies to serve the market and proactively prevent issues in years ahead

  • Provide timely Notifications to Market (NTM) on supply constraints / disruptions to mitigate downstream effects of compounded supply chain risks

  • Ensure KPIs for customers & markets in scope are achieved, providing analysis & insights to key drivers

  • Work with Trade Ops to manage stock on allocation and customer dynamics

  • Utilize analysis and forecasts from teams to provide input into Global allocation decisions in coordination with SCPLs / NSP (SC)

  • Oversee CPSO Directors at the front line with local finance directors in addition to Supply Orchestrators who are the single point of contact with markets to monitor supply / inventory health

  • Remain well-informed of global events (political change, environmental disasters, etc.) and how they may impact the supply plans for markets/customers in scope

  • Build a high-performing team of Sr. Director/Director level CPSO Leaders to serve the region, creating a culture of empowerment, innovation, inclusion and growth

  • Collect Patient and Customer needs and translate into innovative supply chain solutions improving customer experience aligned with commercial strategy

Qualifications & Experience

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

  • Degree in Engineering or Business, preferably with focus on Operations, or related field of study. Masters/MBA Desired

  • 15+ years of experience in Global roles within Commercial Supply Chain Management, Market Supply Operations or Planning in the biotech/pharma industry, or comparable experiences within the industry

  • Strong presentation and business case development skills

  • Understanding of Finance principles, P&L, Budget, and Commercially-relevant business terminology

  • Understanding of supply chain capabilities including cost of services that drive innovative solutions and respond quickly to customer needs

  • Ability to influence and engage partners beyond functional responsibilities and deliver results

  • Demonstrated team and cross-functional stakeholder leadership skills

  • Demonstrated ability to attract, develop, and retain high-performing teams

  • Understanding of Forecasting, Demand Planning, and relevant KPIs, i.e. FA, MAPE, Bias

  • Strong communication skills (Verbal, Presentation, Written) to communicate effectively with executive level leadership such as SVPs, VPs, GMs

  • Demonstrated ability to resolve conflicts and make informed decisions under time pressure and strong negotiation skills

  • Business Acumen & Customer Relationship management Exposure

  • Ability to lead with agility and adapt quickly to competing priorities while remaining focused

  • Ability to work effectively under pressure to meet deadlines


If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol
Physical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.

COVID-19 Information
To protect the safety of our workforce, customers, patients and communities, the policy of the Company requires all employees and workers in the U.S. and Puerto Rico to be fully vaccinated against COVID-19, unless they have received an exception based on an approved request for a medical or religious reasonable accommodation. Therefore, all BMS applicants seeking a role located in the U.S. and Puerto Rico must confirm that they have already received or are willing to receive the full COVID-19 vaccination by their start date as a qualification of the role and condition of employment. This requirement is subject to state and local law restrictions and may not be applicable to employees working in certain jurisdictions such as Montana. This requirement is also subject to discussions with collective bargaining representatives in the U.S.

BMS is dedicated to ensuring that people with disabilities can perform complex functions through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application, or in any part of the recruitment process, direct your inquiries to Visit to access our complete Equal Employment Opportunity statement.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.