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ServiceNow Delivery Executive / Leader (367123BR)


Executive Director



Texas, United States

IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.Your Role and ResponsibilitiesThe ServiceNow Delivery Executive/Leader role and responsibilities include:+ Demonstrate complete understanding of their client's and IBM's business challenges and priorities and deliver high-quality services and support to meet client expectations.+ Achieve high client satisfaction by building effective relationships with client management and executives.+ Promote an environment of growth and innovation that proactively delivers client value.+ Perform client relationship management, escalation management and change Management for IBM's clients+ Plan and implement Continuous Improvement Program to improve the quality of services provided and to attain Delivery Excellence+ Lead team to create a robust project plan which includes schedule, risks and response strategies, action plans, business case and other key project plan elements to maximize return on investment while optimizing timeline to completion when required.Required Technical and Professional Expertise+ 10+ years' experience with ServiceNow as a Delivery Leader/Program/Project Manager or similar leadership roles+ Experience in leading portfolio of ServiceNow project for delivering outstanding results.+ Knowledge of Project Management Best Practices+ Knowledge of Agile or Waterfall PM Methodology+ Experience in running Scrum Meetings and daily stand-ups+ Experience in implementing ServiceNow processes and functions+ Experience with Service Management (IT, HR, GRC, CSM etc.,)+ Knowledge of related systems and their functionsPreferred Technical and Professional Expertise+ PMP or Certified Scrum Master Certification+ Expertise implementing ServiceNow preferred+ Certified System AdministratorAbout Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.Your Life @ IBMWhat matters to you when you're looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.IBM intends this job to be performed entirely outside of Colorado.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.