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Delivery Partner Executive - IBM CIC (353887BR)


Executive Director




IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.Your Role and ResponsibilitiesCe poste est ouvert pour une dure d'un mois au bnfice des collaborateurs d'IBM France SAS. A l'issue de cette priode, si ncessaire, il sera galement ouvert pour des recrutements externes, priorit d'embauche restant aux candidats provenant d'IBM France SAS.As a Delivery Partner Executive (DPE) you are responsible for the proper execution of your client's service contract. You are the primary contact point for client needs and expectations regarding operations of the assigned IBM team and its partners, insuring proper execution of day-to-day IT operations and the delivery of business and technical projects.Leader of the Delivery teams, either with direct or functional management responsibilities, you control service quality, costs and technology transformation.You are responsible for supporting technology transformation projects of the accounts and propose innovation expansion projects by relying on the company's offering portfolio.You are responsible for meeting customer needs in IT infrastructure services and is a go-between contract governance teams, technical teams, suppliers and subcontractors.Your future responsibilities:+ Insure proper execution of day-to-day IT operations and the delivery of technical transformation projects+ Develop relationship with decision-makers at client's premises within the framework of local and international contracts, and increase client satisfaction through commercial aspects as well as service quality+ Manage contracts profit margin in line with given objectives, through cost control+ Work in Agile mode in close collaboration with Delivery teams and all of the governance members associated with the contract that you coordinate in a consistent manner with your technology strategy to achieve profitability objectives, service level agreements (SLA) and through the monitoring of the main operational indicators (or KPIs -Key Process Indicators)+ Coordinate the delivery teams (of which you belong)+ Respect contractual commitments+ Manage subcontractors and service providers by making the best use of existing partnerships and by developing new ones+ Ensure proper compliance of the contract with the rules of business conduct, IT security and key business processes+ As part of transformation activities, identify new transformation opportunities and manage them from end to end in coordination with sales forces.Punctual travels in France are to be expected.#CICFR21Required Technical and Professional Expertise+ +2years of experience in the field of infrastructure Delivery services and management of outsourcing contracts in France and internationally+ Project management methodology, conflicts and priorities management+ Ability to negotiate, to communicate and to adapt to multi-environment customer+ Fluent French+ Fluent EnglishPreferred Technical and Professional Expertise+ Excellent knowledge of the world of IT, production, infrastructure and a good understanding of the challenges of an IT department and its commitments to the customer business lines+ Understanding of the challenges and levers of the technology transformation of a company+ Team management or project management experience, face-to-face or in a virtual team+ Solid experience in cost management+ Experience in managing an ecosystem, relationships with technology and commercial partners as well as support functions+ Good understanding of cloud environments and move to cloud strategies based on the open world, and the contributions of Artificial Intelligence and corresponding solutions+ Strong appetite for technology watchAbout Business UnitAt Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!Your Life @ IBMWhat matters to you when you're looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.