Executive Customer Representative - Albany/Syracuse, NY ( MERCUSR152028ENUS)
New Hires based in the US & Puerto Rico will be required to demonstrate that they have been fully vaccinated for Covid-19 or qualify for a medical or religious exemption or accommodation to this vaccination requirement, subject to applicable law.
Our Sales team support our customers by providing clinical information about products, educational information, clinical training programs and resources. We support healthcare providers and healthcare systems meet the goals of the patients in their communities.
The Virology Customer Representative is a key member of the Customer Team and plays a critical role in supporting our company's customer centric business model. They arfe responsible for working with the Customer Team to understand and identify customer needs, supporting pull-through activities relative to the customer strategy, keeping with our company's values and standards as governed by our policies and ensuring that our company is viewed as demonstrating better health outcomes to healthcare professionals and their patients. The Virology Customer Representative demonstrates professionalism and leadership by modeling the required knowledge for successful execution of all Field Sales competencies.
Communicates product information in a way that's meaningful and relevant to each individual customer; customizes discussions and client interactions based on understanding of customer's needs
Engages in informed discussions about products with HCP customers – knowing when and how to seek and provide additional information
Within select customer accounts, acts as primary point of contact for customer, meets with key customers/ personnel to understand practice structure, business model, key influencers (IDS, ADAP, DOC, VAs, DOH)/ network structure, customer needs and identifies business opportunities
For select customer accounts/ HCPs, coordinates with customer team to develop customer strategy – outlining strategy for interactions/ relationship, solutions and potential offerings for customer
Shares learnings and best-practices from one customer to help other customers meet their needs
Demonstrates a focus on better health outcomes (considers the HCP & patient experience)
Provides input into resource allocation decisions across customers
Identifies and selects programs/services available in the library of our company's "resources" to address customer needs
Maintains current understanding of practice structure, business model, key influencers/ network structure and makes information available to relevant stakeholders
Influences beyond their specific geography or product area
Embraces and maximizes new technological capabilities and channels to engage customers
Engages in all job responsibilities and activities with the highest standards of ethics and integrity, with particular emphasis on compliance with all relevant laws, policies and regulations
The Virology Customer Representative demonstrates the ability to execute at each stage of the sales process. They create a compelling and logical rationale in positioning our company's Virology products versus the competition by focusing on appropriate patient types and use of supportive approved resources
Demonstrates the ability to stay ahead of market trends, assesses impact of dynamics on current business state and makes proactive recommendations to meet the future needs of the business. Demonstrates innovation, resilience and is able to adapt to ambiguous/evolving business environments
Demonstrates advanced ability to ask strategic, insightful questions to obtain information on customer healthcare needs. Uses the insights to position Virology products and collaborates with customers on focused and customized business strategy
Demonstrates the ability to identify customer/market segments and industry conditions in local market. Special emphasis on Specialty Pharmacy to leverage business opportunities and understanding of Virology products distribution channels/challenges
Demonstrates the ability to drive results by appropriately managing the total Virology product portfolio by prioritizing individual opportunities and plan execution through customer segmentation, targeting and business analysis
Articulates the complexities of the HIV/ HCV payer environment, recognizing the role each stakeholder plays in the ability to access the our company's Virology product portfolio
Demonstrates the ability to apply understanding of account needs and interdependencies in order to develop and execute account plans. Collaborates and models teamwork with extended members of the Virology Account Team (CLs, CTLs, Managed Care, Marketing) in the development of long-term account plans and customer centric solutions to improve value for both customers and patients
Demonstrates the ability to embrace and maximize current and future technological capabilities and multi-channel opportunities to engage customers
Demonstrates high-level collaboration skills to optimally maximize customer interactions and territory management with cross-functional Virology and non-Virology stakeholders such as Community Liaisons, IDS executives, fellow District members etc.
Demonstrates the ability to forge and manage business relationships with difficult to access customers in a “no sample” environment
Demonstrates ability to function effectively and employ a “business owner mindset” during business cycles undergoing a high-degree of change, including flexing across customer segments, product portfolios, and working in flexible matrix configurations
Demonstrates high-level compliance with all of our company's policies and procedures
This territory covers: Albany, Syracuse, Watertown NY
The ideal location to reside is within this territory or within a reasonable commuting distance to work load center
Travel (%) varies based on candidate’s location within the geography.
This position reports to a Virology Customer Team Leader.
Education Minimum Requirement:
Preferred: MBA/MS or advanced Medical Degree
Required Experience and Skills:
At least 2 years of experience working in one or more of the following areas: Pharmaceutical/ Medical Device/ Healthcare, Business to Business Sales, Consulting, Customer Service or Military.
Excellent communication skills (written and oral)
Self- directed and organized
Possess strong interpersonal and leadership qualities with demonstrated success in establishing and maintaining relationships in an academic or professional setting
Excellent planning and organizational skills and good judgment
Valid Driver’s License and ability to drive a motor vehicle.
Preferred Experience and Skills:
Minimum of two (2) years working in one or more of the following areas: account management or sales experience in Infectious Disease and/or GI customers, with a preference for HIV and/or HCV product experience and/or launch experience
Preference for specialty sales experience across multiple specialty markets with a preference for launch experience
Experience in pharma, biotech or medical device sales
Demonstrated experience developing and executing plans for engaging customers and meeting customer needs
Demonstrated success in establishing, developing and maintaining relationships
Prior experience working in a highly regulated industry or environment where compliance to laws and policies is critical
Account experience working in complex hospital systems, teaching Institutions and community hospitals.
Demonstrated skill set to identify account interdependencies and build partnerships with key stakeholders/departments
Experience with complex payer environments, recognizing the role each stakeholder plays in the ability to access the product portfolio, especially pharmacy stakeholders
Current disease state customers acknowledge individual as a trusted and reliable representative
Experience interacting with scientific thought leaders and developing advocates across an adoption continuum
Demonstrated ability to develop customer relationships in a challenging-to-access or “no sampling” environment
High level of business acumen and account management skills
Current relationships with key opinion leaders within designated account preferred.
Leadership, planning and organization, self-motivation and initiative, ability to learn, understand and convey complex information.
Understanding of the value and importance of approaching job responsibilities with ethics and integrity and working in a highly compliant environment
Our Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.
Who we are …
We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What we look for …
Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.
NOTICE FOR INTERNAL APPLICANTS
In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.
If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.
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We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
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Flexible Work Arrangements:
Shift:1st - Day
Valid Driving License:Yes
Number of Openings:1