Manager, Finance, Service Delivery & BCM (R1557660-en-us)
At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.
We are expanding the Service Delivery team and as such we have a newly created position for a Service Delivery Manager. Service Delivery is responsible for the governance of Global Financial Services including outsourced services, we partner with operations including Record to Report, Order to Cash and Invoice to Pay.
Primarily this role will partner with Record to Report and Invoice to Pay operations, being the global point of contact for Knowledge Management, Problem Management processes, and driving Continuous Improvement with our outsourced partners.
Major Responsibilities and Accountabilities:
Governance of Knowledge Management Activities including:
Ownership of Work Instruction repository, initial project required to review other possible repositories, identify appropriate structure, and migrate documentation. Ongoing management of repository to ensure data is maintained correctly.
Coordination routine Work Instruction review, management, and escalation of non-compliance
Conduct process mapping workshops and evaluate processes to drive standardization and efficiencies.
Host training sessions for users and create training documentation on repository and knowledge management process.
Serve as the Champion on any repository platform integration and transitions
Governance of Problem Management, including:
Ownership of Problem Management repository, keeping up to date with system enhancements and requirements.
Monitoring of ticket governance including creation, assignment, and resolution.
Monitoring problems to ensure quality documentation of root cause, corrective, and preventive actions
Analysis of tickets created, report out to Stakeholders on underlying trends and broader opportunities identified
Host training sessions and manage user specific enquiries relating to Problem Management
Continuous Improvement Management, including:
Driving Continuous Improvement with our stakeholders.
Collecting and managing Operations pain points to drive process improvement
Conduct complete ad hoc projects and unusual or complex assignments, supporting multiple projects in a time sensitive environment.
Minimum of 3 - 5 years of business or relevant experience
Bachelors Degree in accounting or equivalent business experience
Excellent working knowledge of record to report and invoice to pay processes in a multinational company.
Excellent computer skills with competencies in MS applications (Excel, Outlook, PowerPoint, Visio) and major ERP platforms (preference SAP).
Work independently within assigned scope; identify, analyze, and solve problems requiring cross-department involvement; manage demands and expectations; demonstrate sufficient extent and breadth of business experience to present as a credible business partner for the Record to Report and Invoice to Pay Teams
Accounting experience desired
Co-operate with other teams internally as well as with external parties (outsourced provider). Independently drive cross-functional deliverables and issue resolution process for all tasks performed within scope
Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.
Physical presence at the BMS worksite or physical presence in the field is an essential job function of this role which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and enhances the Company culture.
To protect the safety of our workforce, customers, patients and communities, the policy of the Company requires all employees and workers in the U.S. and Puerto Rico to be fully vaccinated against COVID-19, unless they have received an exception based on an approved request for a medical or religious reasonable accommodation. Therefore, all BMS applicants seeking a role located in the U.S. and Puerto Rico must confirm that they have already received or are willing to receive the full COVID-19 vaccination by their start date as a qualification of the role and condition of employment. This requirement is subject to state and local law restrictions and may not be applicable to employees working in certain jurisdictions such as Montana. This requirement is also subject to discussions with collective bargaining representatives in the U.S.
Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an approval of accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application or if you are applying to a role based in the U.S. or Puerto Rico and you believe that you are unable to receive a COVID-19 vaccine due to a medical condition or sincerely held religious belief, during or any part of the recruitment process, please direct your inquiries to firstname.lastname@example.org. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.
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