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Job Details

UnitedHealth Group

Accounts Receivable Clerk




Greensburg, Pennsylvania, United States

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

As the Accounts Receivable Clerk you’ll play a critical role in creating a quality experience that impacts the financial well-being of our patients. In an environment where the patient is at the center of everything we do, the Accounts Receivable Clerk play an important role on a team that supports the Accounts Receivable department by performing combinations activities. The Accounts Receivable Clerk will be required to successfully complete the UnitedHealth Group new hire training and demonstrate proficiency to continue in the role.

Training will be conducted virtually from your home. This position is full-time (40 hours/week) Monday to Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends.

Location: 134 Industrial Park Road Greensburg, Pennsylvania 15601

If you reside in Greensburg, Pennsylvania , you will enjoy the flexibility of a hybrid-remote role as you take on some tough challenges.

Primary Responsibilities:

  • Assists in documenting standard operating procedures and business rules for the department
  • Communicates with superiors, peers, employees, internal and external customers, and others, as appropriate, on a regular basis, assuring proper flow of information.
  • Assists in resolving problems relating to all areas of Patient/Third Party billings and missing information.
  • Responds to patient complaints and escalated issues to ensure the appropriate action for resolution occurs.
  • Collaborate with team members to ensure continuous improvement in processes
  • Maintains current knowledge of billing requirements, denials and system practices

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma/GED (or higher) OR 3+ years of experience in insurance billing – specifically denials
  • 1+ year of experience in patient, client, or third-party insurance billing– specifically denials
  • Advanced level of proficiency with Windows PC applications, which includes strong keyboard and navigation skills and ability to learn new computer programs
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

  • Associate's degree (or higher)
  • Previous work experience in a fast-paced environment requiring strong multi-tasking and problem-solving skills

Soft Skills:

  • Ability to multi-task and collaborate with others
  • Strong organizational skills are a must
  • Ability to resolve calls, avoiding escalated complaints
  • Ability to exhibit empathy and be courteous to callers
  • Ability to triage and handle escalated situations
  • Ability to adapt to changes
  • Ability to develop and maintain client relationships

Telecommuting Requirements:

  • Reside within commutable distance (75 miles) from the office: 134 Industrial Park Road Suite 2400 Greensburg, PA 15601
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Ability to keep all company sensitive documents secure (if applicable)
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. We built an entire organization around one giant objective; make the health system work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on an elite team. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.