Deputy Manager- Finance & Accounting Delivery

IntroductionThe Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.Your Role and ResponsibilitiesAs O2C Deductions Manager, you are responsible for the day to day operations of the, Customer Master and Credit/Collections teams to ensure the processes and procedures of the Department adhere, and contribute to, the overall objectives of the Company. You will work closely with senior management to develop, execute and maintain internal credit policies and procedures to minimize potential bad debt loss to the company and maximize revenue. You will actively participate in all aspects of the department and stay informed of all essential policies and procedures relating to Sales, Marketing, Customer Operations and Finance to minimize disruption to order flow and promote strong internal and external customer relationships.Responsibilities:+ Responsible for directing and managing Deductions, Resolutions of the Accounts Receivable Department+ Effectively works with senior management to develop and implement guidelines to increase sales and reduce receivables from all accounts, with a focus on delinquent accounts.+ Responsible for resolving account issues to maintain strong customers relationships and arrive at a mutually beneficial solution for the customer and the Company.+ Manages all customers short pays or deductions to determine if the deduction is the responsibility of the customer or the Company and implements preventative measures to minimize the Company's exposure to related expenses.+ Works with senior management to establish departmental guidelines to measure performance; implements and monitors processes to ensure training opportunities are identified and goals are achieved.+ Proactively identifies areas for improvement in the deductions and resolutions process and executes changes to enhance the business process.+ Ensures documents are processed in accordance to various SOX Narratives & Corporate Finance and Accounting Policies covering returns, adjustments and Bad Debt allowances. Accountable for resolution of all accounts in a credit balance.+ When possible ensures revenue, generated orders are processes to offset credit balances.+ Responsible for monthly Bad Debt Reserves and reconciliations of AR General Ledger balances at month end.+ Interacts with trade and Logistics associations and financial institutions to obtain credit information for customers to make an informed decision regarding a customer's financial status as it relates to establishing or modifying their credit line.+ Prepares Financial Review or High-Risk Top accounts for VP Controller and Senior Management review.+ Maintains correspondence with Visa, MasterCard and American Express to resolve customer credit card disputes by providing details of the sales transaction.+ Monitors daily debit and credit adjustments from our banking institution for accuracy and assumes responsibility for handling returned checks and adjusting the receivables balance accordingly.+ Other duties as assigned.Supervisory ResponsibilitiesCarries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Required Technical and Professional Expertise+ Minimum 10 years' experience in Finance and Administration Delivery+ Proven experience in handling across all aspects of O2C+ Ability to interact and lead multiple customers across the globe and handle issues+ Experience to continuously look for opportunities to improve metrics and the validation of the data+ Proven analytical and numerical ability+ Validated presentation and interpersonal skills with flexibility in work hoursPreferred Technical and Professional Expertise+ Strategic thought leadership in designing future state delivery and strategies for attaining them+ Understands future employee, industry and Finance and Administration (F&A) trends and applies this understanding to develop solutions to create a high-performance culture+ You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with latest marketing trends+ Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work+ Intuitive individual with an ability to manage change and proven time management+ Proven interpersonal skills while contributing to team effort by accomplishing related results as needed+ Up-to-date technical knowledge by attending educational workshops, reviewing publications+ NoneAbout Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.Your Life @ IBMWhat matters to you when you're looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.