Deputy Manager - Finance and Administration Delivery

IntroductionThe Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.Your Role and ResponsibilitiesAs Deputy Manager, you will Lead Finance and Accounting client in media research industry and handle Finance and Accounting operations across towers as the Global Operations Manager for R2R.Responsibilities:+ You will focus on Reporting, General Ledger Entries, Intercompany Reconciliation globally+ Manage client engagements / contracts across geographies - Operations support for establishing processes, metrics identifications and reporting+ Responsible for managing relationships with customers at the senior management level and ensure customer happiness+ Demonstrate Thought leadership on brining value to the client - technology and analytics+ Build and maintain robust tracking mechanism for key indicators of the operations to support decision-making+ Responsible for tracking and driving all process parameters 'critical to quality' for process delivery+ Run career development activities for team members, team leaders and managers, including performance management, feedback and training+ Ensure adequate mentorship and training of team members to ensure process objectives and Customer requirements are met+ Handle and ensure overall F&A delivery for various global regions.+ Drive transformation projects+ Manage account reconciliation process and drive policy adherence along with implementation of tools and usage+ Responsible to drive productivity and efficiency per contractual requirement+ Ensure adherence to control and compliance policies and procedures+ Lead operational and governance calls with client and IBM internal Partners+ Ensure Service Level Agreement (SLA) management and Issue protocol+ Engage and effectively be responsible for the team through regular appraisals, connect and issue resolution+ Build backup and cross training plans and ensure they are implemented and revisited regularlyRequired Technical and Professional Expertise+ Minimum 10 years' experience in Finance and Administration Delivery+ Proven experience in handling across all aspects of Record to report+ Ability to interact and lead multiple customers across the globe and handle issues+ Experience to continuously look for opportunities to improve metrics and the validation of the data+ Proven analytical and numerical ability+ Validated presentation and interpersonal skills with flexibility in work hoursPreferred Technical and Professional Expertise+ Strategic thought leadership in designing future state delivery and strategies for attaining them+ Understands future employee, industry and Finance and Administration (F&A) trends and applies this understanding to develop solutions to create a high-performance culture+ You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with latest marketing trends+ Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work+ Intuitive individual with an ability to manage change and proven time management+ Proven interpersonal skills while contributing to team effort by accomplishing related results as needed+ Up-to-date technical knowledge by attending educational workshops, reviewing publications+ NoneAbout Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.Your Life @ IBMWhat matters to you when you're looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.