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Job Details


Finance & Admin Delivery Manager




Baton Rouge, Louisiana, United States

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
As a Finance & Delivery Manager, you will be responsible for Risk Management, Performance Management, Retention & motivation.

Monitor Client satisfaction through Practice Area feedback and Voice of the Customer
Monitor staffing and enhancements to current Scope of work- Staff incremental headcount through PCR
Tracking service metrics
Driving Transformation
Sharing best Practices
Mitigate Delivery Excellence (DE) through proper staffing, proactive interface, client engagement.
Hire & Fire – To staff new opportunities and monitor performance
Manage Checkpoint (Performance Evaluation ) of 7 or more direct employees and have a say for the indirect employees. This includes mentoring, career options etc.
Monthly one on ones to hear the Team members view, opinions and ideas.
Driving Employee Initiatives to maximize motivation and skill
Ensure effective & efficient back up – match skills & experience to build effective backups.
Maintain minimal attrition by effective and efficient people practices. This is made possible by monthly one on ones,
hearing the employee out and recognizing their career requirements and mapping them to their desires. The objective is
also to look at sister Center movement to give them additional exposure.
Drive, recommend Trainings to enhance team skills. Think 40 hours , Agile courses, blockchain are on top of the list.
Work on a rotation plan to give equal exposure to all team members
Arrange bootcamp’s for new employees to match their skill and work areas which will also help them get up to speed
which will help contribute to Chargeable utilization.
Maintaining key financials - monitoring Actuals and Forecast, monitoring Contract Profit Vs Pricing cases and remedial
measures to arrest variances
Monitoring Billable and Chargeable Utilization- Action’s plans to meet target and exceed. This has a direct impact on
Ensuring Bench utilization, hiring and staffing in to new accounts
Monitoring Budgets, setting targets for each Account
Leading the Center weekly call to monitor bench placements, variance analysis with forecast, mitigating factors to
enhance Chargeable/Billable UTE
Associate placement strategy -To train and place new Associates to projects to maximize utilization and staff new
Moving Productive people to Chargeable
Lead Transformation for the Group. This includes Automation initiatives to drive a target reduction of 10% year on
Lead Fall Plan to ensure YTY Growth – Work back top down growth to allocate to practices, ensure Service Line
alignment and track
Drive Agile and Design Thinking Practices- Pick a case study from a live scenario which is the most practical approach
Develop a model to Hire develop & deploy 200+Associates for all the NA Client Innovation Centers in 2025.

Required Technical and Professional Expertise
Graduate with 15 years of working experience in Operations & Finance
Project and process management
Leadership and teamwork skills
Critical thinking.
Communication and interpersonal skills
Time management
Risk management
Project management software
Organizational skills.

Preferred Technical and Professional Expertise
Exposure to 2 projects- End to end resource Management and contribute to positive growth profit
Mentor/guide atleast 3 Consultants to improve efficiency.
Delegate with impact to ensure subordinate growth and free up for critical thinking
Lead initiatives cross border

About Business Unit
IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Your Life @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement
IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: - Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being - Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs - Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law - Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals - Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. We consider qualified applicants with criminal histories, consistent with applicable law.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.