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Job Details

Mobility Service Delivery Manager


Account Manager


Fort Meade, Maryland, United States


Global Information Grid (GIG) Service Management-Operations (GSM-O II), a Defense Group of Leidos has an opening for a Mobility Service Delivery Manager at Ft. Meade, MD.

Leidos is seeking a Mobility Service Delivery Manager to join our secure mobility team supporting the DoD Mobility Program as a part of DISA's GSM-O contract. The candidate will lead the mobile engineering services team consisting of Secure Mobility analysts. The Mobility Service Delivery Manager will be responsible for overseeing and prioritizing other mobile analyst in regards to device provisioning. The Mobility Service Delivery Manager will be responsible for ensuring devices are prioritized and properly undergo the Registration Authority (RA) process. They will interact and coordinate overall efforts with the Secure Mobile Device Gateway team. The Mobility Service Delivery Manager will oversee and direct IT repair and maintenance efforts to help ensure secure, reliable, and uninterrupted availability of the DISA hosted secure mobility service. We are seeking individuals with excellent communication, critical thinking, and collaboration skills to function in a high-paced, dynamic environment. A successful candidate should demonstrate a proven ability to work both as part of a team and independently and function as the lead for the Mobility Fulfillment Team.


  • The Lead will be the Leidos interface with the Government’s Program Management Office (PMO) and Government Leaders.

  • The Lead will work closely with the Senior PM to ensure the TN meets it’s AOP and Fiscal obligations.

  • Develop and Champion new ways of introducing approaches for increasing On Contract Growth with the Mobility Team.

  • Manage the day to day operations for the SMIT and DMCC teams respectively to meet the PWS requirements of 105 DMCC and 60 WINDAR devices provisioned weekly.

  • Manage the day to day operations of the respective “Edge Sites” across the DISA footprint for provisioning mobile secure devices.

  • Lead and designate priorities for other mobility analyst in Providing Registration Authority (RA) support services to include the creation, implementation, management, testing and revocation of network and ID authentication certificates.

  • Assign and mentor mobility analyst in Performing Quality Assurance testing of provisioned devices before preparing for distribution to include voice and data access testing.

  • Coordinate and interface with Mobile Network Services, Secure Mobile Device Gateway (SMDG) and Mobile Device Management (MDM) team members while isolating network and or hardware problems.

  • Set priorities for other mobility analysts to deactivate obsolete devices or perform deactivation.

  • Identify, troubleshoot and develop solutions for complex network and mobile device problems affecting high visibility customers

  • Oversee, assign, prioritize the configure and encrypt mobile devices and hotspots.

  • Oversee, assign, prioritize or generate requests for passwords, pass-codes, and pins.

  • Engage customers to determine solution to reported problems for mobile devices and degraded user experience. Organize material, lead status briefings and gather and analyze customer requirements.

  • Engage vendor support to determine troubleshooting methodology to use in the resolution or determination of incident root cause.

  • Maintain proper Change Management and analyst documentation.


  • Bachelor's degree and 12 years of overall related experience. Additional experience, education and training may be considered in lieu of degree

  • Possess current DoD 8750 certification at IAT level II, Security+ CE or within 120 days of start date.

  • Possess current active Secret security clearance.


  • Currently possess DISA Registration Authority (RA) certificate.

  • Currently possess DISA Key Recovery Agent (KRA) certificate.

  • Experience with Public Key Infrastructure (PKI) support activities including Local Registration Authority (LRA), Registration Authority (RA), and Key Recovery Agent (KRA) responsibilities.

  • Familiarity with DISA hosted Mobile Network Service (MNS) devices, Mobile Device Management (MDM) systems

  • Proficiency with Global Trouble Management System (GTMS).

  • Proficiency with Secret Internet Protocol Router Network (SIPRNet) and accompanying data safeguard requirements.

  • Experience provisioning mobile devices and hotspots.

  • Experience with the generation issuance and revocation of digital certificates to include Non Person Entity (NPE) certificate requirements.

  • Proficiency with command line Linux environment structure, applications and management.

  • Technical writing.

  • Training development and implementation.

  • Knowledgeable on 3G and 4G LTE network services.

External Referral Eligible

Pay Range:

Pay Range $94,250.00 - $145,000.00 - $195,750.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.