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Job Details

Quality Assurance Manager


Account Manager


Tewksbury, Massachusetts, United States


Looking for an opportunity to make an impact?

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer’s success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

If this sounds like an environment where you can thrive, keep reading!

Leidos currently has an opening for a Quality Assurance Manager. As a member of the Leidos Security Enterprise Solutions (SES) Quality team, you will be joining a diverse and dedicated group who are excited about producing industry leading screening technology. The Leidos Security Enterprise Solutions (SES) team has developed a suite of integrated solutions for aviation, ports, borders, and critical infrastructure customers around the world. We provide automated threat detection for weapons, narcotics, explosives, contraband, and undeclared goods, as well as nuclear and radioactive materials, by leveraging industry leading screening technologies, AI/ML capabilities and advanced biometric tools. We have more than 24,000 products deployed across 120 countries, including best-in-class security checkpoint and inspection systems for people, checked baggage and more.

* This is primarily an onsite position (25% telework). Candidates must be local to a Leidos SES facility (Vista CA, Ladson SC, or Tewksbury MA). Position includes up to 25% travel (Domestic & International).

Primary Responsibilities:

  • Responsible for driving a culture of quality within Leidos (SES and Corporate).
  • Promotes, develops, and oversees compliance with the company Quality Management System (QMS) and manages the Non-Conformance and Corrective and Prevention Action process (CARs, Internal Audits, Complaints, NCMRs, Calibration, SCARS, Requirement Escapes, etc.), effectively assuring compliance with customer requirements.
  • Manages and promotes the quality policies, standards, procedures, programs, and practices while driving and facilitating continuous improvement.
  • Responsible for Analyzing and Interpreting Quality Metric data relating to products and processes, collectively and by site.
  • Partner closely with other Quality and cross functional leaders to analyze data related to the Quality Management System (QMS) and provide inputs to Quality Management Review (QMR).
  • Manage the collection, delivery, and follow through actions for Management Review Meetings
  • Continuously improve the Quality Management System to support the strategic direction of Leidos (SES and Corporate).
  • Continuously seek to identify improvements in SOPs, WI, and Forms used by various functions and identified during periodic review processes driven by the internal audit program.
  • Manage any regulatory or governing body certifications (ISO9001) and ensure readiness for ISO Audits for all facilities to sustain existing ISO Certification and/or to achieve new ISO certification in new greenfield facilities.
  • Facilitate training of functional areas and develop appropriate training for personnel involved in the execution of Quality System processes such as the ISO 9001:2015 standard and External Audit Preparation at the sites.
  • Manage the Supplier Corrective Action Request (SCAR) process.
  • Partner closely with Quality and cross functional leaders at the sites to obtain the necessary information required to effectively communicate and drive resolution of SCARs with Suppliers.
  • Develop, train on, and manage an easy-to-use Root Cause Analysis (RCA) program to support quick and accurate problem solving.
  • Maintain an effective Quality Management System, including implementation of practices compliant with statutory, regulatory, contractual, and corporate requirements as well as 3rd party certifications.
  • Assess and ensure compliance to Program Contractual Obligations as they relate to Customer Requirements regarding Product Certification, On-Time Delivery, Customer Satisfaction.
  • Support the Program Management Office (PM) in providing data for new product proposals and bids by providing input on quality requirements, resources, etc.
  • Develop, document, and provide all Quality Plans for New and Existing Products
  • Lead adoption of EngineeringEdge NextGen (EENG) methodology for in-scope programs; ensure non-EENG programs comply with Leidos’ Program Execution policy.
  • Communicate effectively with technical and management staff at all levels of the organization, including executive leadership (internally and externally) regarding matters of significant importance to the organization/project.
  • Ensure customer deliverables conform with requirements and quality standards; including appropriate quality checks/peer reviews.
  • Work with Mission Assurance and Functional Leadership to develop action plans and responses for any compliance deficiencies identified during Internal and External audits.
  • Maintain documentation of all corrective actions taken in response to compliance deficiencies, whether identified through internal audits, third-party audits, or regulatory investigations.
  • Ensure that quality records are accurately maintained, up to date, and readily available for review during both internal and external audits.
  • Mentor/support others, foster an inclusive work environment, and encourage the highest standards of ethics.
  • Support on-time execution of Mission Assurance business rhythms and performance monitoring.
  • Develop and deliver compliance training programs for new hires and organize ongoing education sessions for existing employees.
  • Foster a culture of compliance awareness and understanding throughout the organization. Encourage employees to take responsibility for compliance and provide guidance on how to handle compliance-related issues.
  • Support other duties as required to meet business needs.
  • Manage the Quality SharePoint site.

Required Qualifications:

  • Bachelor of Science in Engineering or other technical degree with 12-15 years relevant experience or Masters with 10-13 years relevant experience. May consider additional years of experience in lieu of a degree.
  • Must have the ability to obtain a Public Trust clearance and obtain other clearances (e.g.; secret clearance) as needed (US citizenship required).
  • Extensive knowledge of the ISO 9001:2015 Standard, both as an auditor and auditee preferred.
  • Demonstrated continuous process improvement skills; Black Belt certification preferred.
  • Strong analytic skills with practical knowledge of how to identify key performance quality metrics and to identify data shift/trends and establishing targets for improvements.
  • Strong leadership and management skills; experience working with all levels of management and consulting with key business stakeholders.
  • Ability to influence effectively and with and without authority.
  • Excellent written and verbal skills, good interpersonal skills, conflict resolution, negotiation, and time management skills (see general competencies).
  • Experience developing processes, writing procedures and training hourly and exempt associates.
  • Must be proficient in utilizing Microsoft Office products.
  • Must be able to work physically and be located at any of the domestic SES Leidos site.
  • Travel both Domestically and Internationally on assignments as required. Travel time could be up to approx. 25%.

Check out the links below to learn more about Security Enterprise Solutions (SES)

Original Posting Date:


While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $108,550.00 - $196,225.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Original Posting Date:


While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.