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Job Details

ServiceNow Administrator




Baltimore, Maryland, United States


Come join one of our high performing teams responsible for building and supporting enterprise open systems platform of the Social Security Administration (SSA) and their mission to meet the changing needs of the public, positively impacting at least 65 million American lives per month. The ServiceNow Administrator is responsible for managing and supporting the ServiceNow platform and environments. We are a team of forward-looking professionals in need of a strong candidate with these key required skills: familiar working with advanced technical principles, theories, and concept; Well versed with ServiceNow products; previous experience working on complex technical problems and providing innovative solutions; experience working with highly experienced and technical resources.

If this sounds like a mission you want to be a part of, keep reading!


Your passion and values might be a good fit for our teams if you answer “yes” to the following questions:

  • Are you looking for a company that puts employees first, with a focus on career, flexibility, and well-being?
  • Do you enjoy collaborating with colleagues and teammates and believe that the best ideas are fostered in an inclusive environment?
  • Are you searching for a team with a strong sense of ownership, urgency, and drive for daily mission success?
  • Are you comfortable with proactive outward communication and technical leadership?
  • Do you enjoy being a catalyst, solving complex problems, and providing innovative solutions?
  • Do you have the flexibility, creativity, and resilience to pivot the mission for success?
  • Do you have the courage to make tough ethical decisions with pride, transparency, and respect?


Our teams are dedicated to supporting new team members in an environment that celebrates knowledge sharing and mentorship. Experienced team members will be assigned to new hires for one-on-one mentoring, collaborative reviews, and coaching on customer engagement to help each new hire successfully onboard and demonstrate their skills. Projects and tasks are assigned in a way that leverages your strengths and will help you further develop your skillset.


Every position we take is more rewarding when you know the why behind it. Know your work makes a difference to support those who need it most. If your passion is enabling life changing service to those around, you this is the place for you. Find you passion in a team environment where all members are valued regardless of contractor or employee status. Find your “Why” with us and take your place in our Leidos Family!!

Advanced problem-solving support, lead and assistance in various complex situations.

Provide support for the creation, maintenance, and debugging data integration and Discovery jobs/schedules.

Provide support in managing the ServiceNow environments (Dev, Test and Production).

Lead and provide ServiceNow support and adhering to Change Management processes, Asset Management processes, Business Management processes, Service Management processes.

Ownership and lead tasks towards ensuring ServiceNow ITAM/CMDB integrity (data completeness and correctness).

Provide ServiceNow Platform administration, configuration, and development following Agile processes and using industry best practices.

Provide and lead ServiceNow patching, upgrades, and applications deployments to ensure compliance with the current ServiceNow platform.

Identify and provide solutions to automate manual processes including data validation.

Provide support in managing the ServiceNow environments (Dev, Test and Production).

Provide services and support reports.

Develop KPI, Dashboard, and Web Page development and implementation as needed.

All other duties as assigned or directed.

FOUNDATION FOR SUCCESS (Basic Qualifications)

This experience is the foundation a candidate needs to be successful in this position:

Bachelor's Degree in Computer Science, Mathematics, Engineering or a related field.

Masters or Doctorate degree may substitute for required experience

Must be able to obtain and maintain a Public Trust. Contract requirement.

7 years of experience as a ServiceNow Administrator/Engineer

7 years of experience with IT Service Management, Operations Management and Change Management

5 years of experience with ITAM and CMBD with Data Management focus

5 years of experience with ServiceNow Implementation (applications, integrations, platforms, etc.)

ServiceNow System Administrator (CSA) Certification

*** Selected candidate must reside within two (2) hours of SSA Headquarters in Woodlawn, MD OR be willing to relocate prior to first day of employment


These skills will help you succeed in this position:

Extensive background and knowledge of the ServiceNow platform providing administration tasks, provisioning, ticket research and response, reporting, and maintenance activities.

ServiceNow certifications: (e.g., Implementation Specialist in: Discovery, CMDB, Asset Management, Service Mapping, Event Management or Cloud Provisioning and Governance).

ITIL Certification.

Expertise in ServiceNow Platform.

Working knowledge of IT infrastructure environments (Mainframe, RHEL and Windows), networks, clustered and virtual storage solutions.

Experience working with network operating systems as well as programming or scripting languages.


Showcase your knowledge of modern development through the following experience or skills:

Experience working in challenging, fast-paced, and ambiguous environments.

Ability to work independently or within a team.

Flexible, driven and results oriented.

Passionate and determined to create a ServiceNow Environment different from its’ current state.

Delivering training to coworkers and/or clients on custom product builds.


Original Posting Date:


While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $108,550.00 - $196,225.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.


Original Posting Date:


While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.