DoDIIS Messaging System Administrator

Description

The Digital Modernization Sector brings together our digital transformation and IT programs, allowing us to better serve our customers through scale and repeatability.

We value our inspired, passionate and united employees. Not only do they further the Leidos mission to provide innovative solutions, they are equally active in their communities, are ethically-minded, and make a positive difference in the world.

Leidos is seeking a Lead System Administrator to support a large enterprise IT contract for the DOD. The System Administrator will support operations across multiple geographic locations and DoD systems. The System Administrator provides messaging systems and software operations and maintenance support in a large enterprise, multi-enclave environment. This individual will work in a team environment to ensure mission needs are met and ensure functionality of capabilities for customers.

This role requires an individual that is technical, customer oriented and familiar with customer’s messaging technologies (Automated Message Handling System (AMHS), Multimedia Message Manager (M3) and iGATE) and IT Service Management (ITSM) software (ServiceNow). This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication skills. This role is responsible for interacting with customers to handle service inquiries and problems. Duties include examining highly complex customer problems and suggesting and implementing appropriate corrective action to initiate a repair or return to service. This role analyzes recurring problems and initiates solutions for preventing reoccurrence. Individuals in this role may be required to remotely log into the end users' endpoint (desktops and/or servers) to perform technical software configuration, rebooting, and other remedial actions.

Why Leidos?

• Leidos Life promotes excellent work-life balance. You can make an impact and have time for your well-being.
• Leidos offers many opportunities for career development and advancement.
• Learn more about the benefits we offer: https://www.leidos.com/careers/pay-benefits.

Successful candidates must possess the following skills:

• Ensure integrity of project data, extraction, storage, processing, and analysis.
• Manage customer’s Multimedia Message Manager (M3) systems to include routine maintenance, patching, account management, and troubleshooting
• Experience with interacting with customers to handle service inquiries and problems.
• Provide support for implementation, troubleshooting and maintenance of IT systems. Rapidly distinguish isolated user problems from enterprise-wide application/system problems.
• Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
• Develop solutions to complex technical issues.
• Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.
• Support customer requirements in a 24/7/365 mission environment.
• Update operations and maintenance documentation for 24/7/365 IT Operations Center personnel to allow for continual monitoring and triage of issues occurring after normal duty hours.
• Provide mentorship and training to other team members.

Basic Qualifications:

• Foundational knowledge around customer’s messaging and transport systems to include, but not limited to; M3, AMHS, and iGATE
• Experience managing and administering servers based on Linux or Solaris UNIX operating systems
• Experience with managing and administering servers based on Windows Server operating system
• Experience with Tier 1 & 2 system administration to include account management, server maintenance, server upgrades, troubleshooting, and implementation of software upgrades as directed by customer
• Experience troubleshooting issues in a growing environment
• Experience with log reviews, incident analysis, and identification of issue/problem trends
• Experience with server patch management methodologies
• Time management skills
• Strong oral and written communications skills
• Track record of working effectively within a team, and support to peers toward improved processes and results
• Experience with IT Service Management (ITSM) ticketing systems such as ServiceNow
• Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP)

Educational Requirements

• Bachelor's degree with 6 years of relevant experience, Master’s degree with 4 years
• Education equivalency of Associate’s with 8 years of related experience or High School Diploma with 10 years of related experience can be used in lieu of Bachelor’s degree.

Clearance Required:

• Due to the nature of the government contracts we support, US Citizenship is required.
• TS/SCI with Poly required for Position or TS/SCI and willingness to obtain a poly.
  

Original Posting Date:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.