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Job Details

ServiceNow Trainer


Athletic Trainer


Fort Meade, Maryland, United States


The Digital Modernization Sector has a career opportunity for a ServiceNow Developer supporting the Global Solutions Management – Operations II (GSM-O II) contract at DISA. This contract includes the Operations, Sustainment, Maintenance, Repair, and Defense of the Defense Information System Network (DISN) within the DOD Information Network (DODIN) in support of the Defense Information Systems Agency (DISA). It also includes support to other key tasks for DISA, including the transformation of DISA’s operational mission through innovation, and support to DISA’s mission partners.

Candidate must be able to be on site at Fort Meade, Scott AFB, or Hill AFB daily. At a minimum, a Secret clearance is required upon the start of employment.

As ServiceNow Trainer is responsible for planning, developing and delivering training programs for technical products or solutions. Duties may include analyzing training needs and developing programs to address them; evaluating third party training providers; developing training guides, training materials, course content and methodology; and managing delivery of training across multiple formats. May also evaluate efficacy of training and application of knowledge, provide train-the-trainer programs and qualify trainers for content delivery.

Primary Responsibilities

  • Works to achieve key project/program objectives and deliverables
  • Responsible for understanding entire projects or processes spanning multiple technical areas
  • Communicates with internal team members across multiple areas and client team members
  • Effectively communicates with the customer and external parties external.
  • Develops training material to include but not limited to training videos, user guides, and cheat sheets
  • Actively engages with the project team to know and understand the work being developed throughout each sprint
  • Participates in scrum team ceremonies

Basic Qualifications

  • Requires a US Citizenship
  • Must hold an active DoD Secret clearance
  • Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for full time on-site support
  • Bachelor’s degree from an accredited college in a related discipline, or equivalent experience/combined education, with 4 - 8 years of professional experience; or 2 -6 years of professional experience with a related Master’s degree. Additional experience may be excepted in lieu of degree
  • The qualified candidate shall have excellent customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks
  • Ability to multi-task and self-assign work in a fast-paced environment
  • Strong communication skills that enable proactive and effective collaboration with a virtual team, including
  • The ability to clearly articulate status and present to both customers and program leadership. Candidate
  • Shall have the ability to develop and present management level briefings
  • Demonstrate potential and willingness to learn and adapt to rapid changes in technology
  • Previous experience creating and developing training material, training videos and facilitating training sessions

Preferred Qualifications

  • Experience with the ServiceNow application
  • Experience or familiarity with Agile development
  • Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc
  • Experience with JIRA and Confluence
  • Understanding of ITIL foundation or ITIL certified
  • Bachelor’s degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline
  • Experience working with large software systems including hardware integration and test
  • Experience working with multi-disciplinary technical development teams
  • Experience moving from a legacy application to a new application

Original Posting Date:


While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $61,750.00 - $111,625.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.