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Job Details


DISANet Systems Monitoring Center (DSMC) Shift Lead

General

Call Center

No

Fort Meade, Maryland, United States

Description

The Digital Modernization Sector of Leidos currently has an opening for a DISANet Systems Monitoring Center (DSMC) Shift Lead located at Ft. Meade, MD.

**Shift Lead schedule: Monday to Friday 3pm to 11pm **

PROGRAM SUMMARY:
The Defense Enclave Services contract will unify the DOD Fourth Estate Defense Agencies and Field Activities’ common use information technology systems, personnel, functions, and program elements under the direction of DISA’s Fourth Estate Network Optimization program office.

CLEARANCE REQUIREMENT:
•Must hold an active Secret security clearance. (US Citizenship required)

PRIMARY RESPONSIBILITIES:
•Manage integration of the network system management tools.
•Manage Network Management Systems monitoring and reporting.
•Operate as a team leader, overseeing 5+ people, on a 24 x 7 x 365 operational support team focused on identifying, replying, and resolving alerts / incidents.
•Perform network monitoring technical support and analysis for network systems and components, LAN/WAN communications, and transmission systems, including Wireless LAN infrastructure.
•Perform critical/emergency systems administration tasks affecting the production environment.
•Maintain the availability of environments for projects and follows application deployment/configuration plans.
•Implement reporting and dashboards based on monitored network services.
•Utilize reporting tools to generate ad-hoc and daily/weekly/monthly reports.
•Onboarding / off boarding network and other assets to maintain a current and up to date monitoring infrastructure.
•Create twice daily status reports and outage reports.
•Document significant events within the Master Station Log (MSL).
•Create incident tickets and escalate to the appropriate teams within the approved timeframe for network outages.
•Track the status of network outages and VIP tickets; including higher level outages.
•This is on-site support and will have to occasionally work on weekends, as needed.


BASIC QUALIFICATIONS:
•Bachelor’s degree and 4+ years of relevant experience; additional years of experience may be substituted in lieu of a degree.
•4+ Years of system administration experience.
•Experience with Active Directory.
•Experience with Microsoft Office products (Word, Excel, and PowerPoint).
•Experience using SharePoint.
•Experience with technical writing and reporting.
•Experience creating/running ServiceNow ITSM reports.
•Must have an active DoD IAT Level II certification (Security+ CE), prior to start.

PREFERRED QUALIFICATIONS:
•ITIL V3/V4.
•Experience using Vsphere.
•Experience briefing Senior Leaders.

DISADES

External Referral

Original Posting Date:

2024-02-09

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $68,900.00 - $124,550.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Original Posting Date:

02/09/2024

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.