Network Operations Lead
The DISA Joint Operations Center (DJOC) Network Operations (Lead) Watch Officer will enable Command and Control (C2) of the Department of Defense Information Network (DoDIN) by ensuring its overall health through 24/7 monitoring, directing, controlling, coordination, de-conflicting, synchronizing, and reporting the current connectivity status of the physical layer Transport and providing coordination of reporting for Authorized Service Interruptions (ASI) across the DoD Information Network (DoDIN).
This position will serve as the lead for the Transport and End Point Services Watch desks, who support the DJOC’s 24x7 mission. The candidate will support GSMO Tasking Number 13.
Serve as a people leader for personnel supporting the Transport and End Point Services watch desk:
Conduct annual performance assessments to include periodic check ins.
Validate/approve time charging for both Leidos and vendor personnel.
Provide coaching/mentoring to personnel.
Develop and Execute Continual Service Improvement technical strategies to modify and enhance operational processes and impact strategic project/program goals and business results.
Provide an in-depth knowledge and understanding of:
Operational reporting/management of incidents impacting infrastructure.
The Change Management process (ASI process) to include Transport, Application and Services.
Primary support will be to the DJOC Transport Watch Desk, who execute in real time:
Maintain timely, accurate reporting of designated/reportable outages that impact the DoDIN and publish findings via established reporting mechanisms.
Provide situational awareness reporting of ASI activities which will impact DODIN operations.
Conduct an average of 100 Sr. level executives briefing per year.
The standard work hours for this position are Mon-Fri, Core business hours. However, since this position leads personnel across a 24x7 work week, this may require the leader to come in during non-standard hours to mentor employees and enhance customer relationships.
The position is also an active participant in the Contingency Support and the Emergency Readiness Group (ERG) and employees are considered emergency personnel who will perform duty functions at customer off-site facilities within the DC Metro area.
Active TS/SCI security clearance.
Bachelor's degree in a relevant technical discipline and 12+ years of overall related experience. 10+ years of additional related years of experience is accepted in lieu of a degree.
Experience with various Microsoft technologies such as MS Office 2013 (Word, Excel, and PowerPoint) and SharePoint.
Good oral and written communication skills.
Strong interpersonal, organizational and problem solving skills.
Flexible, dependable and be able to multi-task with priorities.
Experience with system applications:
Global Ticket Management System (GTMS) Remedy or other comparable Incident Management systems.
World Wide Online System (WWOLS), NCCM-R, or Telecommunications Certification Office Support System (TCOSS).
Currently possess DoD 8750 certification at IAT level II, Security+ CE.
ITIL V3 / V4
Experience briefing Senior Leaders
Demonstrated experience of providing excellent customer service
Experience with support applications:
Mission Assurance Decision Support System (MADSS)
Command Net (CN)
Global Video Service (GVS) / Defense Collaboration Service (DCS)
Pay Range:Pay Range $105,300.00 - $162,000.00 - $218,700.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.