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Job Details


Onsite Customer Service Representative

General

Customer Service Representative

No

Albuquerque, New Mexico, United States

Description

Leidos is a Fortune 500™ company aimed at embracing and solving some of the world’s most pressing challenges. Through science and technology, Leidos makes the world safer, healthier and more efficient.

Our Civil Group offers an array of exciting career opportunities for the best IT, energy, logistics and engineering professionals. We are a trusted partner to both government and highly regulated commercial customers looking for transformative solutions in mission IT, security, software, engineering, and operations. We work with our customers including the FAA, DOE, NASA, National Science Foundation, Transportation Security Administration, Custom and Border Protection, airports, and electric utilities to make the world safer, healthier, and more efficient. Our customers take on the toughest challenges out there, and at times need a helping hand from specialists in their fields.

Leidos is seeking Entry Level Customer Service Representatives (CSRs) willing to work a hybrid onsite/remote schedule in Albuquerque (Hired candidate will be expected to work onsite 2 days per week. Required onsite days may increase in the future as business dictates). Representatives will be responding to incoming contact from consumers that have been victims of identity theft and consumer fraud. Must be able to efficiently document consumer complaints into a secure database and provide educational materials/referrals, while providing A+ customer service.

The expected shifts include 7:00 am - 3:00 PM (MST), working on site 2 days per week with a potential to increase in the future.

PRIMARY RESPONSIBILITIES:

Respond to inbound calls. Provide excellent customer service. Document consumer data into web application. Provide education related to identity theft resolution, fraud prevention, and applicable federal laws.

MINIMUM REQUIRED QUALIFICATIONS:

  • HS Diploma or GED Equivalent
  • Excellent computer/typing skills
  • Excellent communication skills
  • Position requires the ability to obtain/maintain a Public Trust clearance; a Public Trust clearance can take anywhere from 7-60 days to obtain; chosen candidate cannot start in this role until this process is complete

DESIRED QUALIFICATIONS:

  • Prior call center experience
  • Two years of customer service experience
  • Professional Resume that contains the applicants contact info (phone number and email address), as well as the contact info (phone numbers and physical addresses) of previous employers should be attached to the application
  • Bilingual ;Fluent in Spanish and English, both written and speech (Not a requirement for the role)

WHAT WE HAVE TO OFFER:

  • 10 Paid Holidays
  • 401K Matching
  • Immediate PTO accrual as of your start date
  • Immediate benefit coverage that retros back to your start date as long as you elect within the allotted enrollment period
  • Tuition reimbursement
  • Various options to assist you pursue a healthy lifestyle with gym/workout equipment assistance
  • A positive work environment that encourages its employee to meet/celebrates milestones

This position is covered under the Service Contract Act and is subject to minimum wage requirements as well as the minimum Health and Welfare benefit. Leidos will ensure that all wage and benefit provisions are met as required by the Service Contract Act. The salary rate for this position is $15 an hour.

Pay Range:

Pay Range -

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.