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Job Details

FHA Mortgage Servicing-Customer Service


Customer Service


Indianapolis, Indiana, United States


Leidos is seeking a full time Customer Service Representative with Mortgage Servicing experience. The successful candidate will join the FHA contact center in our Indianapolis, Indiana office. As a Mortgage Servicing Customer Service Representative, you will make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures. The Leidos Customer Service Representative will support the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their mission to create strong, sustainable, inclusive communities and quality affordable homes for all.

As a Mortgage Servicing Customer Service Representative, you will:

  • Provide excellent customer service, answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures.

  • Use your knowledge of mortgage servicing to locate answers in a knowledge database to acknowledge client’s requests.

  • Follow standard operating procedures for various topics, systems, and contact channels.

  • Document all of your contacts in a database.

  • Keep up to date on FHA mortgage processes and procedures.

To be a successful Mortgage Servicing Customer Service Representative, you will possess:

  • The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients.

  • Excellent time management skills and dependability.

  • Strong verbal and written communication skills.

  • The ability to work a flexible schedule between the hours of 8:00 am - 8:00 pm ET Monday through Friday.

Required Qualifications:

  • High School diploma or GED.

  • At least two years mortgage servicing work history (e.g. loan servicing specialist, loss mitigation specialist) plus an additional year of customer service or contact center experience.

  • Will be able to obtain a Public Trust Security clearance, which includes a credit check and background investigation.

Desired Qualifications:

  • Contact Center experience (omnichannel).

  • Bilingual (Spanish/English), verbal and written.

  • FHA knowledge/experience.

Come join our rapidly growing team and enjoy these benefits:

  • Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plans.

  • Paid Time Off (PTO) accrued based on Leidos policy, up to 3 weeks per year.

  • Ten paid holidays per year.

  • Ongoing training to promote your success.

  • Tuition reimbursement based on Leidos policy.

  • Discounted Leidos stock purchase and other Employee Discounts.

*This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefit. Leidos will ensure that all provisions are met through their wages and benefits. *

** The rate range for this position is $18 to $22 per hour.**


Pay Range:

Pay Range -

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.