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Job Details

FHA Mortgage Servicing - Customer Service


Customer Service


Albuquerque, New Mexico, United States


Leidos is seeking full-time & part-time Mortgage Servicing Professionals at the FHA Resource Center in Albuquerque, NM & Indianapolis, IN. (There is an opportunity for telework after training upon performance and customer approval.)

Our Leidos Mortgage Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.

As a Mortgage Servicing Customer Service Representative, you will make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.

Mortgage Servicing Opportunities available:

  • Full-time (32 - 40 hours a week)

  • Part-time (25 - 31 hours a week)

  • 9:30 am – 6:00 pm MT in Albuquerque, NM (subject to change based on customer needs)

  • 10:00 am – 6:30 pm ET in Indianapolis, IN (subject to change based on customer needs)

  • Bilingual (Spanish & English)

As a Mortgage Servicing Customer Service Representative, you will:

  • Provide excellent customer service, answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures

  • Use your knowledge of mortgage servicing to locate answers in a knowledge database to acknowledge client’s requests

  • Follow standard operating procedures for various topics, systems, and contact channels

  • Document all of your contacts in a database

  • Keep up to date on FHA mortgage processes and procedures

To be a successful Mortgage Servicing Customer Service Representative, you will possess:

  • The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients

  • Excellent time management skills and dependability

  • Strong written and verbal communication skills including telephone etiquette

  • Keyboarding proficiency of at least 40 words per minute

Required Qualifications:

  • High School diploma or General Educational Development (GED) certificate

  • Minimum of 2 years of mortgage servicing work history (e.g. loan servicing specialist, loss mitigation specialist)

  • Minimum of 1 year of contact center experience or telephone customer service experience.

  • Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation

Desired Qualifications:

  • Bilingual (Spanish & English), verbal and written

  • Contact Center experience (omnichannel)

  • FHA knowledge/experience

Come join our rapidly growing team and enjoy these benefits:

  • Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans.

  • Paid Time Off (PTO) accrued based on Leidos policy, up to 3 weeks per year.

  • Ten paid holidays per year.

  • Ongoing training to promote your success.

  • Tuition reimbursement is based on Leidos' policy.

  • Discounted Leidos stock purchase and other Employee Discounts.

Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.

**The pay for this position is $18-$20 per hour.**

This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos will ensure that all provisions are met through their wages and benefits.


Original Posting Date:


While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range -

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.