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Job Details


Customer Support Administrator

General

Customer Support Administrator

No

DJ, Djibouti

Description

Are you interested in continuing your IT career in Africa?

Leidos is seeking a Secret Cleared experienced and motivated Customer Service Administrator that enjoys working in a dynamic fast-paced environment to support the ELITE Contract in Djibouti, Africa.

This potentially funded program provides critical Communications and Information Technology Services to support Combined Joint Task Force - Horn of Africa (CJTF HOA/AFRICOM) and associated staff elements and organizations. It provides our war fighters support in their mission to keep threats and vulnerabilities as low as possible by ensuring their computer network is stable, undisrupted, secure and will require OCONUS travel.

PRIMARY RESPONSIBILITIES:

  • Maintain, analyze, troubleshoot and repair personal computer systems, hardware, software, computer peripherals, mobile devices, printers and AV equipment.

  • Assist employees via remote access, phone, or in person. May also mentor or train other Computer Support Administrators.

  • Have excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems and network connectivity.

  • Work in dynamic fast paced environments that require team interaction and coordination of efforts.

  • Interface with both client managers and system users.

  • Support systems and applications on a geographically dispersed Windows 10 Enterprise network.

  • Troubleshoot and resolve complex issues and work with other teams to identify root cause and resolution.

  • Remove old equipment and performing data migration to new machines.

  • Implementation and administration of infrastructure services like FTP, IIS, DNS, DHCP, and GPOs.

  • Create and maintain thorough documentation for all desktop solutions and troubleshooting instructions in the Knowledge Databases.

  • Work with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule.

  • Analyze and make recommendations for hardware and software standardization.

  • May be required to provision and maintain mobile devices (NIPR, SIPR). Selected candidates may supervise Computer Support Administrator teams.

  • Provide remote support and/or travel to customer sites as required.

What you need to qualify:

  • BA/BS + 3 years recent specialized or AA/AS + 7 years recent specialized or 11 years of recent specialized experience.

  • Experience with Dameware and Service Now is a must

  • Microsoft MCSA or Microsoft 365 Certified: Fundamentals

  • CompTIA Security + (IAT Level II or greater), current.

  • Must hold an adjudicated Secret Clearance and be able to obtain a TS/SCI clearance.

PREFERRED QUALIFICATIONS:

  • ITIL v3 - Foundation.

  • Automation using Microsoft PowerShell, VBScript, or batch files.

  • Adaptable to changing circumstances and operational needs.

  • Experience working with basic networking and supporting Cisco Routers and Switches

Why join us? Perks include:

  • Paid relocation to/from OCONUS location

  • Overseas living allowance(s) - HOLA and COLA

  • Foreign Earned Income Tax Exemption

  • Benefits package including medical, dental, vision insurance; paid time off; 401k with company match; etc.

  • Base access (Exchange, dining, post office, commissary access, etc.)

If you know someone who may be a good fit, refer them to us! Your referral could get you a one-time referral payment of $3,000. More details here.

Pay Range:

Pay Range $48,100.00 - $86,950.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.