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Job Details


Telecommunications Support Specialist

General

Customer Support Specialist

No

Annapolis Junction, Maryland, United States

Description

Leidos is seeking a Telecommunications Support Specialist to join our Corporate Telecom Operation team in Annapolis Junction, MD. In this role, you will be responsible for day-to-day hands-on telecommunication support, such as setup, troubleshooting, ticket escalation when necessary, move/add/change activities for various work sites, and ticket resolution.

Primary Responsibilities:

  • Responsible for installation, troubleshooting, repairs and maintenance of voice and telecommunications equipment
  • Manage the day to day support and operations including additions, moves, adds and changes for communications systems
  • Respond to escalated trouble tickets and resolve telecommunications issues
  • Provide support and resolve connection issues and assist with network connectivity issues
  • Coordinate with outside vendors to support installations, additions and improvements to voice and data infrastructure

Required Qualifications:

  • Bachelor’s degree with 4+ years of prior telecom support experience. Additional years of relevant experience will be considered in lieu of a degree.
  • Prior experience should include supporting voice and data telecommunications
  • Experience working with ticketing systems (such as ServiceNow) to resolve issues
  • Experience supporting a variety of telecommunication systems such as Microsoft TEAMS, Avaya, Nortel, etc
  • US citizenship is required and able to obtain security clearance as needed

Preferred Qualifications:

  • Experience with Avaya Call Manager, Avaya One and MS Teams Enterprise Voice.
  • Familiar with different voice and data carriers (Verizon, AT&T, Lumen, etc.), their networks and pricing.
  • Strong verbal and written communication skills within a team environment
  • Good interpersonal skills
  • Knowledge of SCIF practices and rules.

Please note that we're budgeting closer to the midpoint of salary range for this position.

Original Posting Date:

2024-02-05

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $68,900.00 - $124,550.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Original Posting Date:

02/02/2024

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.