Job Details
Amentum
Embedded Desktop Support Technician
Job Summary
Amentum is currently seeking an Embedded Desktop Support Technician to support an IT Managed Services program in Livermore, California. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations, for classified and unclassified telecommunications and information technology (IT) systems.
You will be a part of a team providing end-user support with processes for managing and delivering services that are ITIL® conformant. You will resolve incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices (including mobile equipment).
As a member of the team, you will:
- Provide Unclassified Desktop, Windows, Mac, Linux support.
- Provide Mission Desktop support, Multi-User Room support, Computer Builds and Deployment services.
- Provide Personnel Moves - Desktop Computer related services and Hardware Repair services.
- Analyze and study complex system requirements.
- Design software tools and subsystems to support software reuse and domain analyses and manage their implementation.
- Review existing programs and assist in making refinements, reducing operating time, and improving current techniques.
- Supervise software configuration management.
Minimum Requirements
- U.S. Citizenship required; must not possess dual citizenship with any other country other than the United States.
- Must have an Associates Degree and 4 years of experience OR High School Diploma / GED and 8 years of experience.
- Must be able to obtain a TOP SECRET (TS) or DOE Q clearance and maintain it for the life of the contract.