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Job Details

Applications Support Specialist

Government and Military

Computer Specialist


Alice Springs, Northern Territory, Australia

Job Summary

Amentum has an opportunity for an Application Support Specialist on our program in Alice Springs, Australia.

The selected candidate will:

  • analyze, evaluate, modify, configure, test and implement site-wide information systems
  • provide support of Operating Systems
  • respond to user and system problems
  • prepare application system specifications
  • identify, plan, implement and coordinate system upgrades, enhancements or maintenance
  • provide first and second level end-user support on a wide range of systems, including business applications, internet/intranet and web-based applications
  • maintain and configure virtual servers and hardware
  • resolve user hardware and software problems with printers, laptops and desktop PCs
  • maintain and configure Cisco Call managers, VoIP phones and user accounts
  • maintain accurate inventory of all IT equipment including networks configurations and drawings
  • set up computers with software, security patches, email accounts, security and network connection settings
  • provide technical support for Microsoft Windows 2012/Win7 and Linux operating systems; correct system network problems and coordinate corrective action with third party vendors where applicable
  • support remote access issues with FTP, RDP or VPN
  • document Information Technology procedures and generate manuals for custom applications
  • contact and follow up with Information Technology vendors and consultants
  • provide low-level support for minor internal application requirements, e.g. Microsoft Access, PHP, JSP, SQL
  • research and negotiate pricing in order to make Information Technology purchases with multiple vendors.

Minimum Requirements

  • Must be a U.S. citizen and possess or have the ability to obtain a TS (US) or an Australian citizen and possess or be able to obtain a TSPV (AUS) Security Clearance
  • CompTIA Security + Certification
  • Extensive knowledge of MS Windows, VMWare and Linux Operating Systems
  • Understanding of TCP/IP and networks
  • Strong interpersonal skills and the ability to work with non-technical people over the phone and in person
  • Strong problem solving skills and a willingness to learn new technologies
  • Ability to work in a team environment

Preferred Qualifications

  • Formal qualifications in Computer Science or Information Technology
  • MCSE/MCSA, Redhat Linux certification
  • Network + Certification
  • ITIL Foundations certificate
  • VMWare certification
  • Knowledge in Microsoft Applications
  • Knowledge of HTML, xHTML, CSS, MySQL, PHP, JSP, Oracle helpful
  • End-user support skills
  • Ability to learn quickly