Job Details
Amentum
IT Support Specialist
Supporting the Most Exciting and Meaningful Missions in the World
IT Support Specialist
Amentum is seeking an IT Support Specialist to provide support to include hardware and software to join our team and support our Boston, MA customer. We are looking for team members who are passionate about making a difference by working on critical efforts we manage as a premier government contractor.
You enjoy providing Tier 2 and Tier 3 support while multitasking in a fast-paced environment and utilizing the ServiceNow ticketing system. One of your strong points is your eagerness to learn and how you are proactive in asking questions when you need more information. As a team player, you thrive in helping your colleagues and look forward to supporting our customers in a professional manner.
Responsibilities:
Performs day-to-day activities required to provide Tier 2 and Tier 3 support to end users, to include, move/add/change of end user equipment, software install and upgrades, and general troubleshooting and problem resolution
Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
Provide support for on-site and remote (via Citrix) technology integration including laptops, printer networks, and VOIP systems
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
Utilize ServiceNow to create, update, and close incident and service requests
Assist with configuration and support for agency issued mobile devices
Help mentor and train colleagues and junior technicians with core IT principles and technologies
Provide excellent customer service, while serving as a technical expert and liaison to NIH clients and contract staff
Maintains current knowledge of relevant technology as assigned
Here at Amentum, we are purpose-driven with a fierce commitment to deliver on our promises. We create trailblazing solutions, have unwavering integrity, and embrace inclusion and collaboration. Our team is excited to help customers solve today’s and tomorrow’s problems, giving confidence and reassurance that together we’ll accomplish mission success.
Compensation & Benefits:
HIRING SALARY RANGE: $64,000 - $75,000 (Salary to be determined by the education, experience, knowledge, skills, abilities of the applicant internal equity, and alignment with market data.) This position includes a competitive benefits package. For more detailed information on our Benefits and what it is like to work for Amentum, please visit our careers site: www.amentumcareers.com
Minimum Requirements:
High school diploma/GED
At least 8 years of overall work experience, of which 6 years must be related experience providing IT Hardware and Software Deployment, Troubleshooting, and Problem Resolution support to end users
ServiceNow ticketing system experience
Experience with laptop/desktop imaging and backups
Experience and knowledge related to system updates, software pushes, and hard drive recovery
Working knowledge of computers, printers, and scanners, including how these pieces of technology interact with each other, including assembly, installation, configuration, testing, troubleshooting, and repairing hardware and peripherals
Must be a U.S. citizen and be able to pass the SEC Employment Eligibility verification process prior to start
Preferred Qualifications:
Microsoft Teams and Webex experience
Microsoft Outlook experience (PST file assistance, M365/MFA familiarity)
Active Directory support experience (password resets/unlocks)
Shared Folder Administration support experience
Remote access support experience
Audio/Visual (AV) support experience
BigFix experience
Experience with documentation, tracking, security, and testing related to network operations and hardware/software integration, including review and maintenance of agency policies and procedures
Experience in a high-paced, customer-service focused environment
Excellent writing, communication, and organizational skills
Currently working on existing SEC contract
Current SEC suitability determination
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.