Credit and Collections Supervisor - Military Fellowship

When you join VerizonVerizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. Were a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward and you can too. Dream it. Build it. Do it here.What youll be doing...This opportunity is for Military personnel who are current participants of Hiring Our Heroes Corporate Fellowship Program Cohort 2-2021.We innovate constantly to help the biggest names in business work quicker and smarter and we apply the same vision and focus to the way we do business. Youll be supervising a team of Analysts and conducting monthly account reviews with staff to ensure targets are being met and will ensure appropriate coverage of the receivables base. In addition to coordinating the teams work and ensuring quality results, youll also be creating a great working environment by providing clarity, direction, feedback, and coaching.+ Responsible for Customer Financial Services activities on a portfolio of State and Local government accounts.+ Monitor team productivity, call stats, and Next Best Action compliance.+ Accurately forecast monthly accounts receivable performance.+ Ensure VZ CPNI standards and quality call monitoring targets are met.+ Prioritize receivable base to ensure most impactful items have focus.+ Identify, drive, and manage risk assessment for the base of accounts.+ Lead conference calls with customers and internal contacts to obtain receivable resolution commitments/strategies.+ Review and approve customer transactions, including refunds, credits, payment transfers, etc.+ Provide management ready reporting and analysis.+ Communicate receivables results and individual customer action plans to the Manager and executive levels.+ Communicate and assist Manager with input, context, prioritization and execution of activities in support of the organizations goals+ Support and drive corporate productivity, transformation, budget, and Digital Finance initiatives.+ Identify, plan and adopt best practices.+ Develop, set and assign team objectives and development plans. Also assess team performance.+ Manage resources, recruiting, hiring, staff communications, discipline and any reductions.+ Conduct weekly meetings with the entire team.What were looking for...You thrive in a fast-paced, dynamic environment where different challenges pop up all the time. Using your sound judgment, you quickly grasp the details of a situation and know just the right next step. As a top-notch supervisor - inspiring and developing your team to achieve great results is personally rewarding for you. People trust you - you build relationships and credibility quickly. You enjoy multi-tasking and managing your time effectively to get everything done.You'll need to have:+ Must be a current participant of Hiring our Heroes Corporate Fellowship Program Cohort 2-2021.+ Bachelor's degree or four or more years of work experience+ four or more years of relevant work experience+ Excellent written communication skills with the ability to demonstrate clear and articulate speaking, as well as concise and effective written documentationEven better if you have:+ Bachelor's Degreein accounting, finance or related field+ Experience in collection support/call center environment+ Demonstrate leadership skills leading a professional staff+ Strong project management and organizational skills with attention to detail+ Strong analytical skills with the ability to review results and evaluate the impact of initiatives+ Ability to manage and motivate staff to excel at job functions+ Ability to lead in an environment of constant change+ Experience in collection support/call center environmentEqual Employment OpportunityWe're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.Check out our diversity and inclusion (https://www.verizon.com/about/careers/work-culture) page to learn more.REQNUMBER: 558828-1A