Enterprise Operations Center Specialist

Amentum is currently seeking a Mid-level Enterprise Operations Center Specialist to join our team and support our Washington, DC customer onsite in a high-paced environment. We are looking for team members who are passionate about making a difference by working on critical efforts that we manage as a premier government contractor.

The shift for this position is expected to be a night shift Wednesday – Saturday (two 12-hour shifts and two 8-hour shifts). This is subject to change in the future based on the customer's needs. There will also be a 90-day training period during the day shift before you are transitioned to the night shift schedule.

In this role, you will:

• Perform day-to-day activities required to monitor systems for events or alerts supporting a 24/7/365 operations center.

• Coordinate and manage the resolution of events and alerts.

• Monitor and identify problem areas and coordinate resolutions.

• Apply expertise on multiple complex work assignments.

• Utilize software and hardware tools and identifies and diagnoses complex problems and factors affecting systems.

Here at Amentum, we are purpose-driven with a fierce commitment to delivering on our promises. We create trailblazing solutions, have unwavering integrity, and embrace inclusion and collaboration. Our team is excited to help customers solve today and tomorrow’s problems, giving confidence and reassurance that together we’ll accomplish mission success.

Minimum Qualifications:

• Must have a minimum of 4 years of related experience providing support to an enterprise operation center, monitoring and managing enterprise systems and networks using advanced technologies and tools.

• Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location.

Preferred Qualifications:

• CompTIA Security+, A+, and/or NET+ Certification

• Experience with any of the following tools:

  • Broadcom Unified Infrastructure Management (UIM) – monitoring servers and applications

  • Broadcom Spectrum – monitoring network infrastructure

  • ServiceNow (incidents and change requests)

  • StruxureWare Data Center Expert – Environmental and power monitoring

  • CENTERScape by RFCODE – Environmental monitoring tool

  • Nlyte – tracks data center and network devices

  • Cisco WebEx – Used for bridges

  • Microsoft Teams (chat, Calendar, Planner), a good understanding of MS Office Suite (Outlook, Excel, Word), and SharePoint

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

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