Military One Source Deputy Program Manager (DPM) ( R-00078362 )
The Deputy Program Manager (DPM) reports to the Program Manager (PM) and provides team leadership in the performance of all activities to include resources, processes, personnel, materials, training, equipment, and technology, for every phase of the contract lifecycle upon award of the contract for the Military One Source (MOS) program. The Military One Source job postings are in anticipation of future work meaning that this position is open pre-award to build the essential network of key qualified candidates in anticipation of securing this contract. There is no estimated time frame on when or if we will move forward with active hiring this is for a proposal effort.
The Deputy Program Manager will manage the contract in the absence of the PM. The MOS program provides for 5.2 million military members and their families at locations worldwide services similar to a commercial Employee Assistance Program (EAP) with a broad array of information and referrals as well as counseling services including adoption information, child care, exceptional family member programs, deployment support, disability information, elder care, educational services for adults, children and youth, spouse education and career information, relocation services, pet care, non-medical counseling, financial counseling, tax assistance, health and wellness coaching, housing assistance, legal service referrals, single service member services, lodging, military benefits, relationship support, parenting, spouse relocation and transition, peer-to-peer support, and everyday issues (e.g., locating a plumber, car repair). These services are available 24 hours a day, seven days a week (24/7), through the Internet, by telephone (via 800 number and collect calls), electronic mail (e-mail), postal mail, video counseling, and face-to-face counseling.
Manages and leads MOS program daily operations
The PM shall act as a single point of contact with the authority to speak and act on behalf of the contractor directly with the Military Community Support Programs Team
Provides strategic direction and clinical oversight to Project Management Office (PMO) staff ensuring roles and responsibilities are clearly defined, and support activities are performed as required.
Develops and implements MOS service delivery model to ensure member safety and service quality
Provides human capital/counseling leadership and expertise to drive quality improvement activities
Manages subcontractor performance from a program delivery standpoint. Ensures teams, to include
subcontractors operate in an integrated and collaborative manner achieving cohesive program delivery
Supports and contributes to the development and execution of strategic approaches for the program (in compliance with the contractual requirements), delivery of contractual deliverables and supporting service delivery and project documentation
Creates Project Management Institute (PMI) compliant project plans, obtains approvals and assists in reporting on associated progress
Provides input to policies and procedures for MOS service delivery.
Assists in the development and implementation of MOS education regarding professional standards and policies
Makes decisions in response to the government’s issues, concerns, and comments, as well as be proactive in alerting the Government to potential contractual, programmatic or resource limitation issues
Collaborates with and relates to internal stakeholders across the organization
Ensures full compliance with all contract requirements, schedules, and provisions
All other duties as assigned
A Bachelor’s degree from an accredited graduate program
Five years of experience as a program or project manager operating a similar program
Ten years of experience working in a military environment performing in a similar subject area (counseling, military support programs, etc.)
An active EAPA CEAP or Project Management Institute (PMI) Program Management Professional, or Project Management Professional certification
Must be an U.S. citizen
Must speak fluent English
Demonstrable success in government contracting supporting federal contracts over $20M in a leadership role annually through prior work experience in a customer-facing role
Experience leading call centers and/or large Employee Assistance Programs (EAPs) in the commercial or federal sector
Former Military/Veteran, Military Spouse, or Wounded Warrior