Operations Manager

Job Summary

Amentum is seeking an experienced Site Operations Manager for our operations and maintenance team in Waukesha, WI. Typical work schedule is Monday-Friday, 7:30am – 4:00pm; various hours may be required based on business demand.

This position is responsible for Building Systems and Maintenance Operations for one or more facilities in the Waukesha area, including ensuring the safety and well-being of its employees, safeguarding company funds and property, and generally representing the company with respect to the client.

This position directs a workforce of technicians and professionals engaged in a variety of facilities related activities and ensures established company goals are realized while maintaining client relations that will enhance future business. The Site Operations Manager is responsible for managing all aspects of the contract. The position will act as a back-up to the Program Manager and a SME for related client sites as needed.

This position is responsible to:

• Supervise a staff that performs a variety of tasks related to facility maintenance, central utility plant operations, safety, building automation, and maintenance projects.
• Utilize Maximo to monitor facilities maintenance related work and evaluate work performance/productivity.
• Analyze and troubleshoot complex building utility systems and equipment and provides recommendations for corrective actions.
• Provide oversight of the building automation system (Metasys) to adjust, track, and trend building conditions.
• Provide team leadership at the site level utilizing facilities knowledge and experience to administer a predictive and reliability centered equipment maintenance program.

Essential Functions

• Specific Responsibilities-Building Systems and Maintenance Operations
  • Provide support to building operations and maintenance teams with development of strategies that help create processes/programs able to sustain low operating costs. Perform evaluations and train teams to identify/eliminate waste, reduce operating/ maintenance costs and reduce system failures.
  • Maintain 24x7 operations of all critical building support systems (HVAC/Mechanical/Plumbing/Electrical/Lab support/etc.).
  • Develop/plan/implement program for preventative maintenance activities.
  • Manage multiple subcontractors supporting the operations and maintenance functions.
  • Develop budgets and manage expenditures.
  • Manage various aspects of the contract with the client.

• Shows strong technical background and understanding of:
  • Proactively identify potential project problems or opportunities. Analyze issues using all appropriate resources to develop the optimum approach to mitigating problems and/or exploiting opportunities.
  • Technical working knowledge of equipment/systems/ processes.
  • Ability to diagnose equipment issues and repair or cause to repair.
  • Critical nature of the client’s work environment including the particulars of a research facility.
  • Technical writing and understanding the value of procedures.
  • Technical knowledge of industrial electrical/mechanical systems with the ability to prioritize/assign/track/trend equipment history.
  • Contract subcontractors/suppliers/other service providers.
  • Manage through the use of Computerized Maintenance Management Systems (CMMS) and building automation system (Metasys).
  • Write/modify maintenance work orders to improve equipment performance.
  • Provide maintenance planning/scheduling.
  • Knowledge of reliability maintenance and energy conservation measures.

• Good customer relations/client partnering mentality
  • Maintain a daily communication with the Program Manager and client ensuring “no surprises”.
  • Sense of urgency about customer response and addressing issues.
  • Experience with developing/managing/presenting key performance indicators.
  • Team building skills.
  • Relationship with client must be maintained at the highest level at all times.
  • Work with client management to ensure exemplary daily operations support.
  • Good objective/logical thought process (critical thinking/problem solving skills).
  • Facilitate meetings with a variety of attendees.
  • Strong ability to delegate and obtain accountability and results from employees.
  • Solid background in human resource issues including hiring and counseling.
  • Ensure resolution with conflicts in the workplace.
  • Project continuous improvement, set goals/objectives and meet the schedule, KPIs and budget.
  • Organizational skills. Keep track of/mitigate potential compliance issues.
  • Support Business Development/Business Unit management in contract negotiations.

• Safety Consciousness
  • Provide leadership to the operation ensuring an accident free workplace. Walks the talk.
  • Ensure establishment of comprehensive safety procedures in respective areas.
  • Ensure the Plans are aggressively monitored and requirements are enforced.
  • Actively participate in execution of the plan emphasizing the plan in new hire orientation.
  • Establish and monitor comprehensive lock out/tag out procedures, hot work procedures and other applicable safety policies.
  • Maintain appropriate Job Hazard Analysis for all work and develops JHAs as appropriate for new or altered work.

• Leadership
  • Exhibit confidence and positive attitude about the project and the Company.
  • Demonstrate strong interpersonal skills (i.e., conflict resolution, team building).
  • Maximize full use of company’s resources.
  • Delegate effectively and raise the standard related to quality and quantity of work performed each day.
  • Anticipate operational needs and provide good direction, doesn’t need to be told what to do next to make things happen.
  • Manage voluntary turnover.
  • Demonstrate knowledge and skill in managing service providers for mechanical work, electrical, plumbing and specialty vendors.
  • Strictly adhere and effectively implement Company and Client policies and programs.

• Employee Relations
  • Hire, terminate, train and ensure all work activities are completed in a manner that exceeds the client’s expectations.
  • Effectively administer Performance Management system for direct reports on an on-going basis, including goal setting and feedback. Develop and ensure current Individual performance goals are in place for all employees.
  • Promote employee development.
  • Takes timely disciplinary action.
  • Use technology tools to improve technician knowledge and certification.
  • Create/maintain a succession plan.
  • Provide mentoring to team members.
  • Maintain a program of self-development.

• Communication Skills
  • Demonstrate consistent, effective and efficient written and oral communication skills (client, employees, suppliers, subcontractors, management, etc.).
  • Communications are frequent, complete and frank. Problems are dealt with promptly and effectively.
  • Maintain consistent communication with management on key issues, potential client issues and approach to resolutions.
  • Effectively communicate the project’s vision.
  • Communicate with integrity and candor.

• Bachelor’s degree in Engineering, Business Administration, Facility Management, Industrial Technology or a related technical field, or demonstrated equivalent combination of education and experience. Eight years’ of experience in industrial Facilities Maintenance related work will be considered demonstrated equivalent in experience with no education.
• In addition to education, 5+ years of facility operations/maintenance experience including facility operations/maintenance supervisory experience in a technical field.
• Working knowledge of purchasing and/or utilizing and managing subcontracts or vendors.
• Experience utilizing CMMS and Microsoft Office programs such as Excel, Outlook, Word, PowerPoint, etc.
• Staff management experience, including disciplinary action, hiring, terminating, and performance appraisals.
• Valid driver's license
• Ability to work in the U.S. without sponsorship
• Qualified applicants who are offered a position must pass a pre-employment substance abuse test.
• This position will require the ability to obtain a security access badge at our client’s location.
• This position may require overtime, various shifts, weekends, holidays and alternative work schedules.

Physical Requirements

• Requires ability to read and understand information contained in a variety of documents or displayed on a computer screen.
• Requires ability to use a variety of office equipment and to operate a computer keyboard to access data bases, to send/receive messages and to prepare documents.
• Requires ability to attend meetings throughout the site and potentially travel to other Amentum, customer and/or vendor locations in the area, as well as some air travel to more distant locations.
• Requires the ability to communicate with others on the telephone and in one-on-one or group discussions, meetings and presentations.
• Demonstrated fluency in computer use including the full Microsoft product line.
• Requires the ability to walk extensively throughout diverse work environments as required by business demand.
• Some tasks will require repetitive wrist movements.
• Requires some moving of light to medium weight materials into desks, filing cabinets and other storage locations.
• Requires the ability to interact with all clients in a professional and friendly manner despite periods of stress.

Special Requirements

• Wear steel toe safety shoes, safety glasses, gloves, hard hats and other Personal Protective Equipment as needed.
• Cope with demands (stressors) that are associated with the job and/or the work environment so that acceptable levels of performance and overall contribution are maintained.

• Certification or formal training from Facility Maintenance Organizations such as IFMA, AFE or BOMA.
• Experience working in a GMP or similar regulated environment
• Consistent demonstration of the ability to pro-actively identify potential problems or opportunities, analyze issues using all appropriate resources, develop alternatives, and arrive at the optimum approach to mitigate problems or leverage opportunities.
• Predictive maintenance experience, including areas such as IR scanning, ultrasonic, vibration and oil analysis, testing, life cycle studies, incident reports, root cause analysis and/or additional data gathering programs.
• Vibration Analysis Training and Certification.
• Experience managing a budget.
• Experience in contract negotiation.
• Experience in new business start-ups.