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Job Details

UnitedHealth Group

Chief Operations Officer/President - Washington, DC or Eden Prairie, MN


Chief Medical Officer


Washington, Washington DC, United States

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.(sm)

As a part of OptumHealth, OptumServe is seeking a Chief Operations Officer/President. The Optum Serve Chief Operations Officer (COO) will report to the CEO Optum Serve and is a seasoned business strategist, operations, growth and relationship builder. This position will have accountability to partner with the CEO of Optum Serve and other enterprise leaders to drive end-to-end program delivery, implementation of business strategies and drive continued growth. This role is a key enabler for the achievement of financial and growth targets, leading to effectively influence people, process and strategy outcomes and driving accountability and business performance across the business units, building synergy along the way. Additionally, this leader will have a solid understanding of competitive market dynamics, client needs and growth drivers along with Optum Serve and enterprise capabilities and how they can be best leveraged in the government space. This role will lead the Optum Serve leadership team to construct measures of accountability for our business and shared partner organization performance.

This position will be the COO and be accountable to the CEO for Delivery, Operations and Growth across the core Optum Serve business: Optum Serve Health Services, Optum Serve Preparedness and Emergency Response and Optum Serve Technology Services and Consulting. This business brings together portfolios and enterprise resources (Approximately $2.6B annual) serving as the end-to-end business to the Federal and state governments. This individual should be highly collaborative and influential across the business and broader enterprise to assess opportunities for partnership and further enterprise strategic initiatives.

Primary Responsibilities:

  • Partner across Optum Serve to build, enable and operationalize business strategies to meet client, contractual, financial and organizational needs
  • Provide strategic leadership on the evolving landscape in the market, lead the process to review/pivot business strategies based on competitive intelligence, market shifts, and vision of the CEO
  • Drive operational efficiency, quality, capital planning and financial performance
  • Facilitate leadership in the establishment of rigorous service goals and objectives. Drive performance objectives and provide excellent customer service from a senior leadership perspective. Drive, manage and lead a business and financial plan to respond to strategic initiatives
  • Administer the appropriate cost and service measurements (metrics, measures, controls) to ensure the achievement of all key performance objectives that impact profitability and position in the marketplace. Develop and emulate a climate of compassion in every interaction and deliver excellence for all key stakeholders
  • Responsible for solid NPS and CPAR results, administrative cost, and quality management; establish and drive to superior goals and metrics
  • Advise senior leadership & key stakeholders regarding all operational aspects of the business, determine performance objectives/metrics and define tools to measure progress and ensures consistent achievement of business objectives
  • Analyze performance data and work to re-engineer processes through benchmarking with external and internal business partners
  • Work with managers to lead, coach, develop, motivate and retain employees. Maintain a positive employee experience and culture
  • Business planning and analysis: incl. Strategy development, business planning, and tie into capital planning
  • Rationalize existing capabilities and identify potential gaps, necessary changes, and alternative solutions
  • Develop and implement KPI’s including performance reporting to enable key insights for effective decision making
  • Governance including leadership cadence, integration into broader Optum and UHG cadence
  • This position will work closely with the Optum Serve Business Unit leaders, program managers, functional unit leaders and finance partners to optimize operations and align to business strategy
  • Partners with critical corporate functions such as Legal and Compliance, Finance, Technology and Human Capital

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor’s degree
  • 10+ years of relevant industry experience (healthcare, insurance, finance and/or consulting), preference for having led within large federal agency (VA, DoD, HHS)
  • 7+ years of experience developing business strategies and planning, including experience with market overviews, understanding competitive positioning, analyzing market trends, capital planning and understanding customer needs
  • 5+ years of experience in Federal Government contracting
  • 5+ years in managing a budget and/or execution of a financial plan
  • 5+ years of experience in growing organizations and winning new work, understands the government procurement cycle
  • 2+ years of experience of engaging external stakeholders and influencers including Congress and the media

Preferred Qualifications:

  • Master’s degree
  • 3+ years of experience leading a P&L for a federal business


  • Experience communicating with and influencing thinking of C-Suite executives
  • Experience driving approach to internal and external communications in partnership with Peers and Communications, Marketing
  • Experience delivering results with large-scale, cross-functional teams in highly matrixed organizations
  • Experience managing and prioritizing multiple projects to ensure their quality and on-time delivery
  • Excellent communication, problem solving, and analytical skills
  • Solid, independent decision-making ability and negotiation skills
  • Ability to drive multiple priorities through a team
  • Aggressive, solid process and project management capabilities
  • Proven track record of accomplishing work through others and inspiring others through times of ambiguity; experience building and leading teams with high results orientation and a focus on innovation
  • Superior conceptual, analytical and financial acumen

What makes an Optum organization different?

  • We understand the significance of Value Base Care and our power as change agents to positively impact health disparities and iniquities
  • Optum embraces inclusion and diversity and understands the significance of individual unique strengths and attributes.
  • We are influencing change on a national scale while still maintaining the culture and community of our local care organizations

Compensation/Benefits Highlights:

  • Competitive Base Salary
  • Annual Short-Term Incentives
  • Annual UHG Equity Award
  • Health, Dental Vision Plans
  • Deferred Compensation Plan
  • 401K w/company match
  • PTO
  • Additional benefits as outlined in Optum Leader Benefits PDF

Position Highlights:

  • Work as an integral leader within a Fortune 500 company that is changing the face of healthcare
  • Remote employee option
  • Career Growth and Development support

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.