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UnitedHealth Group

Telephonic Engaging Specialist - Remote in Houston, TX

Healthcare

Clinical Care Specialist/Staff Nurse

No

Houston, Texas, United States

If you are located within Houston, TX, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Landmark Health was created to transform how healthcare is delivered to the most medically vulnerable members in our community. Our medical group provides home-based medical care to chronically ill patients, many of whom are ill-equipped to navigate our overwhelming healthcare system.

Because many of our patients are frail and elderly, we deliver care primarily in the comfort of their home. Our Program is also offered to eligible patients at no incremental financial cost to them. We are not a fee-for-service practice; we benefit economically only if we deliver high-quality patient outcomes and satisfaction. As a result, our clinical teams can spend quality-time caring for a smaller number of patients, giving all patients the space, respect, compassion and care they deserve.

At Landmark, our interdisciplinary teams collaboratively manage our complex patient panels. These teams are led by Physicians, Nurse Practitioners, and Physician Assistants, with supporting care provided by RN Nurse Care Managers, Social Workers, Pharmacists, Behavioral Health, and other employed team members.

Join Landmark to be part of a growing company full of purpose-driven, action-oriented, and compassionate team members working to dramatically transform healthcare for our communities.

The Telephonic Market Outreach Specialist is responsible for increasing patient engagement through telephonic outreach to Landmark members to schedule an in-home clinical visit by a Landmark provider.

This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm, Monday to Friday OR 10:00am - 6:30pm, Tuesday to Saturday. It may be necessary, given the business need, to work occasional overtime.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

  • Utilize tried and true telephonic methods of patient outreach and engagement strategies to schedule visits for enrollment into the Landmark Health program.
  • Utilize excellent telephonic sales skills to effectively communicate Landmark services and be able to overcome members objections.
  • Uses critical thinking skills to create telephonic outreach strategies that are designed to maximize patient awareness and registration into Landmark’s program.
  • Leverage reporting and dashboards to prioritize telephonic outreach to members
  • In coordination with Local Outreach Team, support telephonic outreach to non-engaged and engaged patients.
  • Successfully meet and/or exceed engagement monthly targets
  • Reports directly to the Manager, Community Outreach and Engagement

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

  • Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Able to escalate issues to supervisor as needed.
  • Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
  • Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
  • Interpersonal Skills - Focuses on solving conflict; maintains confidentiality; listens to others; keeps emotions under control and overcomes resistance when necessary; remains open to new ideas.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds openly to questions. Must be able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
  • Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed; generates suggestions for improving work and workflow.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma/GED (or higher).
  • Ability to travel up to 10% of the time
  • Experience utilizing Microsoft Word, Microsoft Excel, and Microsoft PowerPoint

Preferred Qualifications:

  • Bachelor’s Degree (or higher)
  • 2+ years of related experience in a sales, direct marketing, or customer service capacity
  • Experience in healthcare

Telecommuting Requirements:

  • Reside within Houston, TX
  • Ability to keep all company sensitive documents secure (if applicable)
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

  • Ability to multi-task and work in a dynamic environment
  • Experience in time management and organizational skills
  • Exceptional communication and project management skills.
  • Achievement mindset: ability to consistently hit sales targets.
  • Ability to work in an entrepreneurial environment with minimal supervision

Physical and Work Environment:

Below are the physical requirements which are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Regular requirement to talk and listen.
  • Occasional requirement to lift and/or move up to 10 pounds.
  • Regular requirement to sit; use hands to touch, handle or feel.
  • Occasional requirement to stand; walk and reach with hands and arms
  • Vision abilities include close vision, peripheral vision, depth perception and ability to adjust focus.

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged, and high-performing teams to help solve important challenges.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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