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Job Details

UnitedHealth Group

Applications Training Specialist - El Segundo, CA


Clinical Care Specialist/Staff Nurse


El Segundo, California, United States

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

APPLICATIONS TRAINING SPECIALIST, SENIOR - Position will be based in the El Segundo area and will require periodic travel to the Los Angeles & Northern Orange County areas.

Position in this function is responsible for the development and delivery of technical training for administrative and clinical staff for EMR/PM application training, all other applications related to New Hire trainings, and support of PC software training for Optum.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Participate in the development and modification of end-user internal courses, instructor materials, customized courses, and self-paced learning modules
  • Deliver hands-on computer training to clinical staff and others in a group setting or one-on-one session
  • Actively participate in shadowing and mentoring computer activities at the work site
  • Must be able to work occasional nights and weekends as needed
  • Develops mechanisms for class scheduling
  • Administers standardized performance evaluations
  • Determines local, regional, and individual training need assessments
  • Supports initial training of new PC users in navigating PC applications including, but not limited to: Microsoft Excel, Outlook, Power Point and Word
  • Serves as a resource and role model for Optum clients
  • Exemplifies customer service-oriented behavior at all times
  • Receives user feedback and evaluation regarding Information Services training, and facilitates improvements to the program
  • Delivers training programs to both individuals and small to large groups
  • Develops a 'train the trainer' program for large-scale programming projects
  • Performs other duties as requested by the Information Services Manager of Technical Training

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 4+ years of post-high school education
  • 3+ years of training experience
  • 3+ years of healthcare experience
  • Experience in teaching large classes and one on one sessions
  • Ability to transfer knowledge to clients with diverse cultural backgrounds, educational experiences, and learning styles
  • Ability to communicate clearly and concisely in Standard English to medical staff from a wide variety of cultural and socio-economic backgrounds
  • Proficiency in creating formal technical training materials and course documentation
  • Proficient in Microsoft Office Suite
  • Computer-literate proficiency in operating personal laptop, projector, and other trainer tools
  • Valid California driver's license, insurance and vehicle for work-related travel

Preferred Qualifications:

  • Completion of education and training courses
  • 5+ years of training experience
  • Experience in teaching using webinars or other remote tools
  • Experience in training within medical facilities and exposure to medical office procedures
  • E-Learning development experience
  • Solid presentation skills and good verbal and written communication skills
  • Solid innovation skills
  • Ability to manage special projects to completion
  • Ability to work well with others on the team
  • Customer service-oriented
  • Solid interpersonal skills

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Colorado, Connecticut, Nevada, or New York City Residents Only: The hourly range for Colorado residents is $26.15 to $46.63. The hourly range for Connecticut / Nevada residents is $28.85 to $51.30. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.