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Job Details


UnitedHealth Group

Central Support Operations Coordinator II - Onsite - Brentwood, TN

Healthcare

Clinical Coordinator

No

Brentwood, Tennessee, United States

Energize your career with one of Healthcare’s fastest growing companies.

You dream of a great career with a great company – where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 5 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

The Central Support Operations Coordinator serves as the main point of contact for healthcare providers and members that are receiving post-acute services. In addition, the Central Support Operations Coordinator role serves as administrative (non-clinical) support for the remote clinical services team. This role is responsible for providing direct support to the multi-disciplinary team to anticipate and plan for continuum of care and discharge needs and communication with providers and clients. The Central Support Operations Coordinator is responsible for processing inbound and outbound communication (i.e. telephonic, fax, electronic notifications and letters), maintaining accuracy of database documentation and the completeness of the medical record and naviHealth database.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work 1:00pm – 9:30pm CST, (It may be necessary, given the business need, to work occasional overtime). We are located at 210 Westwood PL Brentwood TN 37027.

Primary Responsibilities:

  • Manage inbound and outbound telephone communication in a professional manner and according to productivity and quality standards.
  • Process inbound and outbound data and communication (i.e. faxes, emails and electronic communication) according to productivity and quality standards.
  • Enter, review and or verify member information in the nH Coordinate care management platform and communicate approved pertinent information with healthcare providers and/or naviHealth team as needed.
  • Enter the required data into the naviHealth database accurately and in a timely manner.
  • Complete administrative documentation for member records including but not limited to disenrollment, transitioning, creating authorization shells, attaching documents (i.e. medical records), and logging therapy information.
  • Assist in a smooth coordination of members care between health providers and the health plan.
  • Establish relationships and communicate, when appropriate, to providers, clients and/or naviHealth field/care management staff as defined by departmental policy and process.
  • Triage inbound calls manage member inquiries/requests, and resolve or escalates to appropriate naviHealth or health plan personnel.
  • Run and/or review reports to monitor assigned team duties are completed.
  • Follow chain of command as appropriate when reporting issues or concerns.
  • Attend naviHealth meetings as requested.Adhere to organizational, departmental, compliance and regulatory policies and procedures.
  • Promote a positive attitude and work environment.
  • Perform other duties and responsibilities as required, assigned, or requested.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher)
  • They will need a strong grasp of English spelling and grammar, address formatting and good proofreading skills
  • Experience with Microsoft Outlook (email and calendar)
  • Microsoft office mostly Microsoft Word and Microsoft Excel and PDF documents.
  • Google Chrome usage
  • Ability to work an 8 hour shift between 1:00pm – 9:30pm CST including the flexibility to work occasional overtime per business need
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.

Preferred Qualifications:

  • Familiarity with medical terminology and HIPAA laws
  • Experience working in a call center environment

Soft Skills:

  • Proficient at Typing speed and accuracy
  • Strong spelling and proof reading skills
  • Strong communication skills
  • Ability to be flexible with and quickly adapt to changing standards and guidelines.

Physical and Work Environment:

  • They will need to be able to lift around 35lbs, not all day but a few times per day for sure. This job will be sitting and working on the computer about 70% of the time and standing and walking about 30% of the time and working alone about 50% of the time.

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED

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