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Job Details

UnitedHealth Group

Clinical Administrative Coordinator - Remote in Continental US


Clinical Coordinator


Dallas, Texas, United States

If you are located within the Continental US, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Energize your career with one of Healthcare’s fastest growing companies.

You dream of a great career with a great company – where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 5 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

Positions in this function are responsible for providing administrative supports to multiple Clinical Team Advisors within a region. The purpose of this role is to perform administrative tasks, coordinate activities and processes to support HouseCalls field practitioners. The Clinical Administrative Coordinator reports to the Director (DCO).

This is high volume, administrative support environment. You’ll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours.

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

  • Coordinate activities and operations to secure efficiency and compliance to company policy
  • Prepare and submit regularly schedule reports as assigned, including reports requested within deadline
  • Organize travel and accommodations for leadership as needed/required
  • Providing administrative support to market/region
  • Maintain Contact and Distribution Lists
  • Host, coordinate and schedule Clinical meetings and trainings
  • Submit and reconcile Expense Reports
  • Place and expedite supply orders
  • Maintain Professional and Technical knowledge by attending educational workshops and Bi-Weekly Team meetings
  • Acts as a Market SME (Subject Matter Expert)
  • Proactively identify solutions to non-standard requests
  • Handle sensitive information in a confidential manner
  • Reply to emails, jabber, telephone and face to face inquires in a timely and professional manner
  • Maintain up to date market holiday and PTO records
  • Track expiration of clinical staff credentials and licenses and conduct file audits of all outstanding documents
  • Coordinate logistics of orientation of new clinical staff
  • Monitor daily symptom tracker survey and follow up with any missing surveys or reported symptoms
  • Obtain team metrics monthly and review with CTM
  • Format and send weekly agenda to the field
  • Responsible for the asset recovery process
  • Track incentives for field staff and provide to CTM
  • Monitor Learnsource completion and report delinquencies to the CTM
  • Meet the performance goals established for the position.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher)
  • 2+ years administrative support experience
  • Experience with Microsoft Word (create, edit, save documents), Microsoft Excel (create, edit, save spreadsheet) and Microsoft Outlook (email and calendar management)
  • Ability to work any of our 8 hour shift schedules during our normal business hours of 8:00am - 5:00pm

Preferred Qualifications:

  • Experience working within the health care Industry
  • Knowledge of medical terminology
  • Experience working in a call center

Telecommuting Requirements:

  • Reside within the Continental US
  • Ability to keep all company sensitive documents secure (if applicable)
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible.

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physucuan employees have complete authority with regards to all medical decision-making and patienct care. OptumCare’s support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $16.00 - $26.88. The salary range for Connecticut / Nevada residents is $16.83 - $29.66. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.