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Job Details

UnitedHealth Group

Marketing Coordinator, Senior - Commerce, CA


Clinical Coordinator


Commerce, California, United States

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

The Marketing Coordinator, Sr role will be a Community Support Representative who will be responsible for planning and executing community marketing activities to generate new member prospects and improve member retention. This position is also responsible for cultivating and managing community relationships as well as identifying, organizing and executing events. The CSR will work in partnership with the IPA Growth Managers and Group Growth Leads in executing community focused initiatives for the Growth and Retention team.

Primary Responsibilities:

  • Cultivate New and Established Community Outreach Partners:
    • Partner with Group Growth Leads (GGL) to identify outreach activities
    • Lead impactful relationships that drive engagement with key stakeholders, influencers, community-based organizations and faith-based organizations
    • Assist with calendaring a cadence of events to promote growth and retention activities
    • Develop community outreach strategy with Community Outreach Partners for mutual benefit
    • Help guide and educate members about the fundamentals and benefits of consumer-driven health care topics to include managing their health and well-being maximizing the value of their health plan benefits and choosing a quality care provider
    • Assist with maintaining existing relationships with key Community Outreach stakeholders
  • Execute Outreach Activities:
    • Plan and prepare logistics of Outreach events for regionally approved initiatives (i.e., virtual, telephonic, in-person)
    • Organize needs of the event, identifying compliance requirements, by all parties
    • Prepare appropriate requests and share updates with internal and external stakeholders
    • Full execution and coordination of all outreach activities
    • Report out and document all pertinent details (CRM, e-mail summary, thank you’s, tracking log’s, etc.) Outreach Assistance and Tasks:
    • Research complex issues across multiple databases and work with support resources to resolve member issues and/or partner with others to resolve escalated issues
    • Attend health care and health plan events to represent the company
    • Coordinate and attend company sponsored events
    • Keep abreast of industry trends, competition, and new opportunities
    • Support all company initiatives, give actionable feedback, share best practices, and serve as advocate and information source for company
    • Occasional inbound calls from members to RSVP for upcoming events

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High school diploma, G.E.D. or equivalent experience
  • 3+ years of experience with outdoor/ indoor event project coordination
  • 2+ years of experience
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

  • Bachelor’s Degree
  • Some college
  • 3+ years of experience
  • Medical office experience
  • Experience working with providers
  • Experience working with communities of all different ethnicities, cultural backgrounds, underserved communities
  • Bilingual English/Spanish and additional
  • Computer literate in Microsoft Word, Excel, PowerPoint, Adobe
  • Highly confident in speaking to large and small groups
  • Solid verbal and written communication skills
  • Solid ability to work effectively with physicians and other clinical and operational staff, both written and verbally
  • Self-motivated with solid organizational skills
  • Ability to look at challenges as opportunities

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.