Patient Experience Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Patient Experience team is responsible for driving high impact, market-wide efforts to improve our patients’ experience inside and outside of the clinic, thereby promoting greater member retention, positive word of mouth and overall business growth. Key priorities for the team include: building a patient-centered service culture (consistent delivery of “gold service” standards), clinician communication training and coaching, team member training and leader development, site-level patient experience action planning, and overall metric reporting and management process.

The Associate Business Operations Coordinator, Patient Experience will be responsible for providing project coordination and administrative support to the Patient Experience department in support of Optum initiatives.

Primary Responsibilities:

• Assists with data review and interpretation for project implementation including reviewing patient comments to flag for risk and misconduct as well as identifying patterns within the comments
• Supports with program coordination including scheduling of clinician trainings and coaching sessions as well as assisting with facilitating the workflow of meetings and trainings
• Maintains and organize department documentation and communications including the Patient Experience SharePoint, Team inboxes, and the shared drive
• Performs additional duties as assigned

The ideal candidate would be:

• An organized coordinator who can support multiple organizational processes at one time
• A proactive team member focused on continuous process improvement
• A details person, who enjoys following processes and ensuring quality standards
• Excited by our core values of Integrity, Compassion, Relationships, Innovation and Performance

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 1+ years and up to and including 3 years of experience
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

• Bachelor’s degree
• 3+ years of experience in a project-based organization
• Experience with project management and business analysis

Knowledge, Skills, Abilities:

• Computer literate
• Working knowledge of Microsoft Office and Adobe Writer
• Ability to type 55 wpm
• Excellent verbal, written and listening skills
• Proven ability to synthesize verbal conversations into writing
• Detail-orientation and organizational skills
• Ability to work effectively with individuals in all levels of the organization
• Demonstrated ability to take initiative, ask questions, prioritize and multi-task
• Customer service orientation
• Ability to maintain professional appearance and behavior at all times

Physical Requirements In Accordance With ADA:

• Carrying/Lifting: Occasional / 0-10 lbs
• Standing: Occasional / Up to 3 hours per day
• Sitting: Constant / Up to 8 hours per day
• Walking: Occasional / Up to 3 hours per day
• Repetitive Motion: Keyboard activity, telephone use, writing
• Visual Acuity: Ability to view computer monitor and read newsprint with or without corrective lenses
• Environmental Exposure: None

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

California Residents Only: The hourly range for California residents is $16.00 to $23.13. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.