Senior Clinical Administrative Coordinator - Remote in North / South Carolina, VA, TN, OR GA

If you are located within North / South Carolina, Virginia, Tennessee, OR Georgia, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work.SM

This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00am - 5:30pm EST. It may be necessary, given the business need, to work occasional overtime. Training will be conducted virtually.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities: 

• Other duties as assigned 
• Must meet weekly metrics
• Must have accurate documentation
• Connect consumers to a Clinical Professional
• Take inbound and outbound calls from members for complex medical issues

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 1+ years of experience in analyzing and solving customer problems
• 1+ years of call center and / or telephonic customer service experience
• 1+ years of healthcare / insurance experience and/or social work / community outreach / advocacy experience
• 1+ years of professional experience in an office setting using the telephone and computer as the primary instruments to perform the job duties
• Ability to work Monday – Friday 9:00am - 5:30pm EST
• Work experience using Microsoft Word (edit, create & save documents), Microsoft Excel (sorting & filtering data), and Microsoft Outlook (email, folders, attachments, and calendaring)

Preferred Qualifications: 

• Bachelor’s Degree (or higher) in Social Work, Public Health, or related field
• Medicaid and / or Medicare experience
• Previous experience as a telecommuter
• Healthcare or insurance benefits experience
• Experience working with medical terminology
• Social Work or community outreach experience
• Bilingual in English and Spanish or other language

Telecommuting Requirements:

• Reside within North / South Carolina, Virginia, Tennessee, OR Georgia
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high - speed internet connection or leverage an existing high - speed internet service

Soft Skills:

• Telephone etiquette
• Excellent Organizational Skills
• Must be comfortable making outreach to members without prior engagement
• Must be able and comfortable with maintaining metrics and goals within the department
• Must be comfortable working on the phone and multiple systems on the computer simultaneously while assisting members

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged, and high-performing teams to help solve important challenges.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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