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ASC Patient Coordinator - The Everett Clinic - Edmonds, WA


Clinical Coordinator


Edmonds, Washington, United States

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.(sm)

Optum’s Pacific West region is redefining health care with a focus on health equity, affordability, quality, and convenience. From California, to Oregon and Washington, we are focused on helping more than 2.5 million patients live healthier lives and helping the health system work better for everyone. At Optum Pacific West, we care. We care for our team members, our patients, and our communities. Join our culture of caring and make a positive and lasting impact on health care for millions.

Position in this function is under general supervision, serves as a liaison between patients, families/guests, and clinical staff. Greets, directs, and admits patient in friendly, caring and efficient manner. Scans patient’s paper medical records into the Electronic Medical Record (EMR). Ensures confidentiality of medical records and releases medical information following established Clinic policies and procedures. Is aware of the Surgery Centers as a whole and knows where patients, staff and physicians are on an ongoing basis to facilitate communications

Primary Responsibilities:

  • Greets patients in prompt, helpful, friendly manner
  • Admits patients, verifies and updates necessary information using Epic/OpTime system. Completes surgical/procedure consents needed for ASC patients. May include paper documentation
  • Attentive to the patients and guests in waiting room, rounding on an as-needed basis to notify of delays in schedules and surgical/procedural status as directed by the operating room
  • Works directly with the post-anesthesia care areas to direct patient guests/family to the patient bedside as requested
  • Coordinates with patient guests/family or ride services, if not present in the waiting room, to ensure patients have appropriate and timely transportion from the Surgery Center.
  • Prioritizes tasks and has ability to manage multiple duties at once
  • Answers incoming telephone calls in a timely manner
  • Screens telephone calls - gives routing, non-medical information to patients in preparation for their visit
  • Takes brief, clear, complete messages
  • Distributes and communicates messages/pertinent information to appropriate staff in a timely manner
  • Distributes incoming mail and faxes as needed
  • Acts as a resource to staff, patients, and families
  • Keeps stock of ASC office supplies
  • Prepares needed paperwork for next day surgery cases, ensuring all paperwork is complete and available prior to the patient arriving
  • Creates forms and documents for Surgery Center staff as requested
  • Once care is complete, collects and prepares all ASC thin chart paperwork to be scanned into the patient’s surgical encounter within the electronic medical record
  • Scans patients surgical/procedural paperwork into the EMR under appropriate date of service

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High school degree/GED or equivalent experience
  • Proficient in Microsoft Office Suite
  • Excellent telephone skills, organizational skills and ability to prioritize
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

  • CPR Certification
  • 2+ years of experience working in a front desk, reception, or check in position in a medical setting
  • Knowledge of medical terminology

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

Washington Residents Only: The hourly range for Washington residents is $16.00 to $31.44. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.