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Job Details

Penn Medicine

Transplant Billing Coordinator (Remote)


Clinical Coordinator


Philadelphia, Pennsylvania, United States


Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity: CORP

Department: Fin Mgmt Patient Acct Admin

Location: 1500 Market

Hours: 8hr Days (Mostly remote with possibility of working out of 1500 Market to prepare billing packets)


  • The Transplant Billing Coordinator will process unvalidated claims as provided and assigned for all UPHS Health System facilities in a timely manner. Respond to EPIC & Claim Agent Work list &/or requests following established procedures. Comment all accounts with intelligible verbiage conducive to effective collection activity. Demonstrate personal ownership for accurate and timely completion of duties as assigned. Attention to detail and following departmental policies is key to ensure billing compliance. Recognized as a subject matter expert (SME) in the areas of Transplant billing policies and procedures, includes collections and knowledge of transplant contracts


  • Processes claims in billing claim queues as assigned using established procedures. Strive to work all claims in the assigned queue by week end. Corrects held claims in claim queues using established procedures. Fully utilize all available information in EPIC and Claim Agent in order to ensure billing is complete, accurate and timely. Promptly assigns to the appropriate Department’s WQ in EPIC to request assistance from an external department to resolve a billing deficiency. The request should be clear, concise and written with excellent grammar. Communicates billing claim queue issues &/or account queue issues to the Billing Management Team, includes but not limited to charge and coding errors. Works assigned Billing Work list &/or EPIC WQ’s. Strive to achieve zero WIP by week end. Initiates and/or completes any insurance updates in EPIC required to accurately submit claims to the appropriate carrier. Accurately identifies split medical vs. transplant claims, ensuring payer & effective dates are appropriately updated in EPIC. Ensures transplant inpatient claims reflect the expected reimbursement from the payer. In addition will adjust balances for any claim identified as under the global phases and is included in the reimbursement for the transplant. Addresses and/or resolve any issues identified by the payer that impacts the processing of a clean claim. Prepares and present transplant claim information as requested for but not limited to internal escalations and/or payer escalation meetings. Coordinates with PB (Professional Billing) representative on any claims, under the payer contract, that are required to be billed along with the HB (Hospital Billing) claims (included in billing packets).Communicates directly with the Transplant Teams at the facilities regarding registration and/or any issue that may impact the processing of a claim to the payer and obtaining the expected reimbursement in a timely manner. Adheres to the Quality Review and Billing Productivity standards established for each unit or individual, recognizing that approved special projects will be calculated into the Productivity standards. Continually looks for ways to improve the quality and/or efficiency of policies and procedures that affect the Revenue Cycle. Helps and supports fellow employees in their work to contribute to overall organizational success. Proactively shares information and trends Exhibits an openness to change without complaint. Demonstrates knowledge of the Compliance Program, including UPHS Standards of Conduct, compliance policies and procedures. Maintains good working relationship with other employees, contact departments and payers

Education or Equivalent Experience:

  • H.S. Diploma/GED AND 4+ years of related experience required
  • Experience handling billing and account receivables in healthcare set-up or related field (preferred)
  • Medical billing experience with a strong knowledge of Medicare, Medicaid, Blue Cross and Commerical Insurances (preferred)
  • AAHAM- Certified Revenue Cycle Specialist (preferred)

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.