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Job Details

UnitedHealth Group

EAP Supervisor (Clinical Manager)




Dublin, Leinster, Ireland

EAP Supervisor (Clinical Manager)

Optum, the fast growing part of UnitedHealth Group, is a leading information and technology-enabled health services business. Our teams are dedicated to modernizing the health care system and improving the lives of people and communities.

Optum maintains operations across North America, South America, Europe, Asia Pacific and the Middle East. Our innovative partnerships provide technology and tools that enable unprecedented collaboration and efficiency. As a result, we can tap into valuable health care data to uncover insights and develop strategies for better care at lower costs.

For those who want to invent the future of health care, here's your opportunity. We're going beyond counseling services and verified referrals to behavioral health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm)

Key Responsibilities:

  • Responsibility of Direct reports: Telephone counsellors team split across IRE/UK
  • Responsibility for the line management of the TC’s in UK / IRE and all related functions.
  • Support and guidance for clinical operational focus to the Senior Telephone counsellors.
  • Supporting the oversight of the day-to-day clinical operations of the service (Telephone counsellors/ STC/ relevant support to SR’s) supporting clinical alignment within operations.

Clinical managers will report into Clinical Lead and work closely to support the Clinical Lead who will report directly into head of operations (HOP)

Overview of EAP Supervisor Duties:

  • Line Management of Telephone Counsellors
  • Performance Management of Telephone Counsellors
  • Supervision of the team
  • Team Recruitment
  • Rota Management
  • Clinical Case Escalation

Essential Qualifications:

  • Accreditation to a recognized counselling and/or psychotherapy governing body, including all supervised hours requirements
  • Proven direct supervisory experience
  • Proficiency in MS Office applications
  • The ability to prioritize and delegate tasks in a fast-paced work environment

Preferred Qualifications:

  • Knowledge of EAP services
  • Strong business acumen and professional presentation
  • Strong conflict resolution skills and customer focus
  • Strong written and verbal communication skills
  • Proficiency in MS Office applications
  • Strength and experience in data analysis, planning, organization, accuracy, problem solving, prioritization and rapid execution of multiple tasks
  • Proven ability to effectively communicate with all levels within the organization and be able to form effective collaborations with others

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Key Words: #RPO, #EAPEMEA, EAP